Charity Topham
Lethbridge,AB
Summary
Adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements
Overview
8
8
years of professional experience
Work History
Assistant Manager
Baby & Me
10.2011 - 11.2016
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Helped customers select products that best fit their personal needs
- Maintained visually appealing and effective displays for the entire store
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Built and maintained effective relationships with peers and upper management
- Answered customers' questions and addressed problems and complaints in person and via phone.
Manager Trainee/3rd Key Holder
Penningtons
10.2008 - 04.2011
- Maintained visually appealing and effective displays for the entire store
- Offered exceptional customer service to differentiate and promote the company brand
- Consulted with customers on the latest styles and trends
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Processed shipments and maintained organized stock shelves
- Processed all sales transactions accurately and in a timely fashion
- Opened and closed the store, which included counting cash drawers and making bank deposits.
Skills
- Friendly and courteous customer service
- Strong communication skills
- Superb sales professional
- Display design
- Loss prevention
- Team player
- POS experience
- Learns quickly
Accomplishments
- Moved up quickly from sales associate to key holder and then into management positons
Timeline
Assistant Manager
Baby & Me
10.2011 - 11.2016
Manager Trainee/3rd Key Holder
Penningtons
10.2008 - 04.2011