Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Hi, I’m
OSAMUEDE BERNARD OKUNGBOWA
Sales/Customer Service
Calgary,AB
Summary
Overview
18
years of professional experience
Work History
Kal TireCALGARY, AB
Assistant Manager
04.2024 - Current
Job overview
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Trail Tire DistributorsCalgary, Alberta
Customer Service Representative
05.2023 - 02.2024
Job overview
- Handle customer inquiries and suggestions courteously and professionally.
- Answer constant flow of customer calls with minimal wait times.
- Update account information to maintain customer records.
- Utilize customer service software to manage interactions and track customer satisfaction.
- Investigate and resolve customer inquiries and complaints quickly.
Bridgestone/Firestone
Service Manager
09.2019 - 01.2023
Job overview
- Complete Autocare
- Develop problem management and service improvement plans
- Manage technicians’ daily activities, prepare weekly schedules for front shop and technicians
- Store management and Sales/ Service improvement
- Manage Store Service equipment
- Handle parts from outside vendors
- Oversee and guide all activities of the Service team
- Ensure team follows best practices and maintain service level agreements
- Monitors department issues and client complaints.
Of Tire Sales
Manager
06.2017 - 08.2019
Job overview
- Bridgestone/Firestone Complete Autocare.
Bridgestone/Firestone
Sales Associate
06.2015 - 06.2017
Job overview
- Complete Autocare
- Customer write write and sales
Koons Tysons Toyota
Sales Representative/Relationship manager
04.2015 - 06.2015
Job overview
- Cars sales and customer management
Sears Holding LtdWhite Oaks
Sales Associate/Customer Service
01.2015 - 03.2015
Job overview
- Sales and customer service/ customer sign up on.
Jovani and Associates Ltd
Sales Rep/Customer Service Manager
02.2014 - 08.2014
Job overview
- Relationship management, also in charge of investigating and evaluating complaints and claims and responding to customer requests on time.
Keystone Bank Limited
Retail Branch Manager/Customer Service Manager
02.2011 - 12.2013
Job overview
- Responsible for marketing the branch retail products and also responding quickly to customer requests and ensuring that all staff members attend to customer request timely and make sound decisions based on customer satisfaction
- Also in charge of assigning responsibilities, investigating and evaluating complaints and claims
- Duties;
- Responding to issues such as service inquiries, problem resolution, and retaining accounts
- Handling customer escalations and all customer relations issues
- Writing reports and business correspondence
- Relaying information in a concise and clear manner
- Managing customer expectations
- Building customer relationships and loyalty
- Quickly researching and investigating issues that concern a customer
- Managing customer service teams, processes, and polices
- Creating work schedules
- Conducting visual observations of how staffs speak to customers
- Allocating staff resources
- Preparing daily, weekly, and monthly reports for senior managers
- Coaching and developing team members in soft skills
- Assessing the customer service department’s operational performance against set targets
- Promoting products and services
- Retail E
Banking, Keystone Bank Limited
Store management
04.2010 - 01.2011
Job overview
- And sales improvement on tires and store service
- Handle customer issues
- Handle outside vendor purchase
- Manages Stores Day to Day Business
Platinum Habib Bank
Trade
04.2007 - 03.2010
Job overview
Education
University Of Benin
BSc from Sociology and Anthropology
01.2004
University Overview
University Of Benin
Diploma from Social Works
01.1999
University Overview
Skills
- AND COMPETENCIES
- Customer Service Skills
- Marketing the banks Electronic channel products
- Relationship/ Account management
- Dealing with customers and clients in a courteous, professional and diplomatic manner
- Capable of influencing the opinions of customers
- Winning over customers
- Establishing and maintaining positive customer relationships
- Able to adapt tone, language and style for different customers and situations
- Able to handle complaints, aggressive customers and difficult situations
- Visiting important accounts and clients to maintain good relations
- Delegating work according to an employee’s abilities and skills
- Effectively presenting information
- Building up effective customer service teams
- Ability to work late nights
- Ability to lead and motivate
- Analyzing and planning workflow
- Personal
- Ability to act on own initiative
- Being patient with demanding customers
- Well presented, polite, tactful and friendly
- AREAS OF EXPERTISE
- Customer Relationships
- Customer Service
- Client Retention
- Answering Queries
- Resolving Problems
- Evaluating Customers
- Account Management
- People Management
- Up Selling
- Advisory Skills
- Marketing
References
References
REFERENCES
Available on request.Timeline
Assistant Manager
Kal Tire
04.2024 - Current
Customer Service Representative
Trail Tire Distributors
05.2023 - 02.2024
Service Manager
Bridgestone/Firestone
09.2019 - 01.2023
Manager
Of Tire Sales
06.2017 - 08.2019
Sales Associate
Bridgestone/Firestone
06.2015 - 06.2017
Sales Representative/Relationship manager
Koons Tysons Toyota
04.2015 - 06.2015
Sales Associate/Customer Service
Sears Holding Ltd
01.2015 - 03.2015
Sales Rep/Customer Service Manager
Jovani and Associates Ltd
02.2014 - 08.2014
Retail Branch Manager/Customer Service Manager
Keystone Bank Limited
02.2011 - 12.2013
Store management
Banking, Keystone Bank Limited
04.2010 - 01.2011
Trade
Platinum Habib Bank
04.2007 - 03.2010
University Of Benin
BSc from Sociology and Anthropology
University Of Benin
Diploma from Social Works
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