Charity Okposio
Moncton,NB
Summary
Dynamic professional with a proven track record, excelling in problem-solving and effective communication. Recognized for consistently achieving key performance indicators while demonstrating empathy and analytical thinking. Adept at managing crises and fostering positive relationships, driving results in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Service Agent
Canada Revenue Agency
Moncton, New Brunswick
09.2021 - 05.2025
- Provided explanations and clarification to variety of business enquiries calls from taxpayers in accurate, complete and timely manner while promoting available CRA administered programs and resources.
- Demonstrated courtesy, empathy and professionalism in gathering information from taxpayers to establish the precise nature of their enquiry and responding to enquiries in a timely manner.
- Researched and provided solutions to taxpayer inquiries on issues such as payments, taxpayer relief, updates, using a variety of internal and external information sources to meet taxpayers needs.
- Consistently achieved established key performance indicator standards.
Youth Care Worker
Moncton Community Residences
Moncton, New Brunswick
08.2021 - 11.2021
- Provided progress notes, evaluation reports and other required documentation in compliance agency guidelines.
- Supervised, administered and recorded participant medical needs and followed-up on recommendations
- Maintained documentation logs of daily activities, progress notes and critical events
- Built positive relationships with young people to encouraged trust and communication
- Managed crisis interventions in cases of conflict, runaway attempts, or other emergencies, employing de-escalation techniques and ensuring the safety of all involved.
Banking and Cards Advisor
Royal Bank of Canada
Moncton, New Brunswick
06.2018 - 09.2021
- Actively engaged clients to solve their everyday banking needs, provided help and advice for an excellent client experience, as well as spotting sales and referral opportunities while following established procedures.
- Attentively listened and engaged clients in conversation, asking clarifying questions to further understand their individual needs.
- Proactively took ownership of resolving client problems and escalating to the appropriate quarters when necessary to make the most of business opportunities.
- Responded to clients’ needs, assisting them with a full range of financial transactions.
- Focused on client education, leveraging available technology to deliver a memorable client experience, drive sales, and retain business.
Head of Operations and Vault Administrator
Guaranty Trust Bank
Awka, Anambra, Nigeria
03.2008 - 03.2018
- Coordinated and supervised the activities of the customer care and operations units in the branch, while ensuring prompt and maximum client satisfaction.
- Ensured accurate and timely report review and rendition of the branch's General Ledgers, ATM accounts, to save the bank from loss of funds.
- Coordinated all cash management transactions and branch expenses at the branch.
- Actively served as the first-level compliance officer and the Total Quality Management (TQM) officer of the bank, ensuring adherence to operating policies and procedures at the branch.
- Managed the branch's vault within the bank’s approved limit.
Education
Bachelor of Science - Industrial Chemistry
Nnamdi Azikiwe University
Awka, Anambra, NigeriaIntermediate Accounting I & II - Accounting
Mcmaster University
Hamilton, ONStandard/Intermediate First Aid And CPR - First Aid
St. John Ambulance
Moncton, NBSkills
- Excellent listening ability
- Problem solving
- Analytical thinking
- Computer skills
- Effective communication
- Empathy and compassion
- Time and crisis management
- Result oriented
- Positive attitude
- Patience and Adaptability
- Active team player
- Conflict resolution
Certification
- Intermediate Accounting I and II Dec 2024
- Standard/Intermediate First Aid and CPR May 2025
Volunteer work
Winners Chapel International Moncton Mar 2022- Date
· Contribute to the care and well being of the children and youths while maintaining a safe and supportive environment.
· Assist in teaching and engaging the children in reading, singing, playing, drawing, arts and other activities.
Pure Gold Foundation Oct 2022- Date
- Provide support to youths to enable them to build self-confidence and develop important life skills.
- Employing adapting coaching styles in offering emotional support and encouragement to help young people overcome challenges.
Timeline
Business Service Agent
Canada Revenue Agency
09.2021 - 05.2025
Youth Care Worker
Moncton Community Residences
08.2021 - 11.2021
Banking and Cards Advisor
Royal Bank of Canada
06.2018 - 09.2021
Head of Operations and Vault Administrator
Guaranty Trust Bank
03.2008 - 03.2018
Bachelor of Science - Industrial Chemistry
Nnamdi Azikiwe University
Intermediate Accounting I & II - Accounting
Mcmaster University
Standard/Intermediate First Aid And CPR - First Aid
St. John Ambulance
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