Charity N. Ayotte

Work with Child Care Operations team to ensure staffing needs are met and legal ratios are maintained in all programs across BC Northern Region.

• Manage and coordinate all schedules for Northern BC Child Care using various scheduling software.
• Develop work schedules for each program and allocate employees as needed
• Responsible for employee timekeeping and managing all time off requests while working collaboratively with department managers and human resources in regard to return-to-work planning and leave management.
• Liaise with managers, team members and operations, fielding calls to notify of missed shifts and possible replacement
• Maintain confidentiality of information related to the centre, children, families, and staff
• Collaborate with Human Resources and Recruitment weekly to discuss and identify staffing needs.
• Adhere to and ensure compliance with all Child Care Licensing Regulations and YMCA Child Protection Policies

Mobilize and schedule licensed and unlicensed employees for care and service assignments.

• Manage and coordinate department schedules using various scheduling software to maximize coverage.
• Coordinate and provide field staff with accurate schedules weekly and ensure care providers are scheduled effectively and efficiently.
• Communicate with patients and families when schedule challenges arise, and problem-solve effectively.
• Use scheduling software effectively to fulfill patients’ care plans, while maintaining accurate records of care provider and field staff availability.
• Conduct training and mentor team members to promote productivity and commitment to friendly service

Maintained and Coordinated schedules for field operations.

• Scheduled and maintained Workforce Readiness Roster to ensure deployments of personnel to emergency operations based on expertise, availability, competencies, languages, etc. while ensuring accuracy and reliability of data.
• Provided administrative support to variety of rosters and monitored workforce of field employees, volunteers, delegates, and reservists.
• Ensured newly recruited roster members are fully onboarded and scheduled for field operations and also maintained proper communication with internal and external stakeholders while appropriately responding to queries.
• Facilitated effective data management and provided insight into workforce to support operational planning and needs.

Managed day-to-day operations for the Urology Clinic coordinating and slating clinical appointments/O.R. procedures, patient admissions, and related tests.

• Schedule surgeries by liaising with surgical center; verifying every patient's OR time; and preparing charts for pre-admission
• Coordinate physician's calendar with respect to surgeries, clinics, and teaching sessions based on optimal patient loads and clinician availability.
• Arrange meetings, appointments, teleconferencing and videoconferencing for virtual appointments and consultation.
• Receive, record and address incoming and outgoing communication via telephone and email.
• Analyze surgical packages and ensure patient information is correct before upload into hospital database and also, ensure patients are aware of details pertaining to their surgery.
• Compile and Organize health data information via EMR while coordinating all administrative and clinical operations as needed.