Charity N. Ayotte

Overseeing and managing all child care schedules for the Northern BC region using various scheduling software, effective planning, and resources used to conduct operational activities.

• Coordination with program managers to maintain accurate rotations, and implement operational policies and procedures to ensure efficiency and accuracy of workflows.
• Developing and issuing staffing schedules tailored to individual centers, promptly.
• Maintaining staffing schedules on a day-to-day basis for accuracy, ensuring unit-specific staffing quotas are accurate, and documenting all changes at the time of occurrence in the electronic scheduling system.
• Managing sick leave, vacation, leave of absence, and overtime records for all staff efficiently.
• Collaborate and support Human Resources and Recruitment to identify staffing needs.
• Managing training and onboarding activities effectively, ensuring the smooth integration of new employees.
• Liaising between upper management and staff, facilitating open communication.

Mobilized and scheduled licensed and unlicensed employees for health care and service assignments.

• Manage and coordinate all department's field staff schedules using various scheduling software to maximize coverage.
• Use scheduling software effectively to fulfill patients' care plans, nursing visits, etc., while maintaining accurate records of care provider and field staff availability.
• Supported and planned with health care providers to ensure health services in their region are well-organized, appropriately staffed, and meet residents’ health needs. This includes hospitals, long-term care homes, and community support services.
• Coordinated service delivery, ensuring prompt and accurate execution of client referrals, orders, and requests from the LHIN.
• Trained and supervised junior team members on best practices to meet organizational goals, productivity, and commitment to friendly service.

Maintained and coordinated schedules for field operations.

• Scheduled and maintained the Workforce Readiness Roster to ensure deployments of personnel to emergency operations based on expertise, availability, competencies, languages, etc.
• Provided administrative support to a variety of rosters and monitored the workforce of field employees, volunteers, delegates, and reservists.
• Onboarded and ensured that newly recruited roster members are fully scheduled for field operations.
• Facilitated effective data management and provided insight into the workforce to support operational planning and needs.

Managed day-to-day operations for the Urology Clinic, coordinating and slating clinical appointments and O.R. Procedures, patient admissions, and related tests.

• Scheduled surgeries by liaising with the surgical center, verifying every patient's OR time, and preparing charts for pre-admission and post-admission.
• Coordinated with anesthesia providers to ensure timely arrival and preparation for scheduled surgeries.
• Monitored daily operations of the clinic, including appointment scheduling, triage, billing and collection activities.
• Organized and maintained patient records (HIPAA) in accordance with applicable laws and regulations.
• Provided comprehensive educational materials for patients regarding their upcoming surgery, answering questions, and alleviating concerns related to the procedure itself or recovery expectations afterward.
• Analyzed surgical packages, ensured patient information is correct before database entry, and also ensured patients were aware of details pertaining to their surgery.
• Compiled and organized health data information via EMR, while coordinating all administrative and clinical operations as needed.