Charity Chung
Oshawa,Ontario
Summary
Determined first year student looking for more opportunities to further my skills and understanding in the working environment.
Overview
4
4
years of professional experience
Work History
Banquet Captain
Royal Ashburn Golf Course
05.2021 - 08.2025
- Assisted in coordinating banquet setups, ensuring timely and organized arrangements.
- Adapted to varying guest needs, providing exceptional customer service throughout events.
- Trained new servers.
- Main supervisor to ensure that the rest of the event was managed.
- Works multiple positions when needed and adaptable to situations.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ran meetings for training purposes and was the face of royal ashburn banquet open houses.
- Advanced Safe Check Food Handlers Degree certified with a 90%+ pass.
Customer Service Representative
Lakeridge Ski Resort
12.2024 - 03.2025
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed ticket sales and rentals efficiently, ensuring accuracy in transactions and inventory management.
- Shared numerous promotions and coupon updates with the customers
- Implemented strict rules to follow to the customers.
- Guided ski campers to ski and snowboard school, as well as private lessons.
Server
The Court at Pringle Creek
12.2023 - 11.2024
- Bussed and reset tables to keep dining room and work areas clean.
- served a variety of food (including breakfast, lunch, and dinner specials) choices to elderly residents
- Includes memorizing variety pf orders and making sure residents are always satisfied with their order.
- Atria Retirement training course certified
Education
Bachelor of Science - Kinesiology Co-op
Trent University
Peterborough04-2030
Skills
- Am able to communicate effectively with others
- Staff supervision
- Food safety
- Professional and courteous
- Hardworking dedicated, reliable
- Efficient in managing time and/or prioritize multiple tasks at once
- Strong attention to detail
- Works well in fast paced environments
- Self-motivated and possesses a strong and passionate desire to meet personal and physical goals
Languages
Korean
Professional Working
Interests
- Food Blogging
- Dancing (not ballet)
- Interior Design
- Embracing, engaging, and promoting outdoor/physical activity to others and for myself
- Running
- I enjoy cooking for friends and family gatherings
- Gym Workouts
- Fashion and Style
Timeline
Customer Service Representative
Lakeridge Ski Resort
12.2024 - 03.2025
Server
The Court at Pringle Creek
12.2023 - 11.2024
Banquet Captain
Royal Ashburn Golf Course
05.2021 - 08.2025
Bachelor of Science - Kinesiology Co-op
Trent University