Summary
Overview
Work History
Education
Skills
Timeline
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Charisse Guerra

San Francisco

Summary

Experienced receptionist skilled in managing front desk operations, including guest greetings, correspondence routing, and issue resolution. Demonstrates exceptional telephone etiquette and attention to detail. Dedicated to enhancing organizational efficiency and growth.

Overview

10
10
years of professional experience

Work History

Receptionist and Client Services

Hilltop Beauty School
Daly City
06.2018 - 06.2021
  • Scheduled appointments for clients, customers, and visitors to enhance operational efficiency.
  • Updated daily log book with visitor information to maintain accurate records.
  • Greeted and assisted visitors, ensuring a welcoming environment.
  • Delivered exceptional customer service during interactions with internal and external stakeholders.

Case Management Intake Coordinator

Realistic Solutions
San Francisco
08.2011 - 08.2014
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Provided referrals to appropriate health care providers or other community resources.
  • Monitored client progress through regular follow-up contacts.
  • Collaborated with other service providers to ensure continuity of care for clients.

Education

High School Diploma -

Thurgood Marshall Academic High School
San Francisco, CA
05-2001

Skills

  • Appointment scheduling and office administration
  • Customer service and client advocacy
  • Data entry and record keeping
  • Communication skills and conflict resolution
  • Problem solving and team collaboration
  • Information protection

Timeline

Receptionist and Client Services

Hilltop Beauty School
06.2018 - 06.2021

Case Management Intake Coordinator

Realistic Solutions
08.2011 - 08.2014

High School Diploma -

Thurgood Marshall Academic High School

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Charisse Guerra