Tracy Patterson
Cambridge, Canada,ON
Summary
Compassionate and organized administrative professional with over 15 years of experience in customer service, dispatch, and front office operations. Skilled at managing high-volume phone systems, scheduling, client support, data entry, and coordinating multiple priorities in fast-paced environments. Known for excellent communication, professionalism, and the ability to remain calm and efficient in stressful situations.
Overview
15
15
years of professional experience
Work History
Community Client Services Assistant / Receptionist
Hospice Waterloo Region
Waterloo, Canada
04.2023 - 2026
- Manage multi-line phones, email inquiries, referrals, scheduling, and client records.
- Prepare client documentation, therapy files, and appointment scheduling while maintaining confidentiality.
- Coordinated transportation logistics for clients and warmly welcome visitors to the hospice.
Customer Service Dispatcher (Part-Time)
Kitchener Utilities - City of Kitchener
Kitchener, Canada
01.2018 - 01.2023
- Coordinated dispatch for utility technicians responding to gas, water, and emergency service calls.
- Responded to customer inquiries and prioritized emergency situations using dispatch software and radio communications.
- Served as the first point of contact for utility emergencies while maintaining clear communication with emergency services.
Dispatcher
Comfort Plus AC & Heating
Cambridge, Ontario
06.2017 - 10.2017
- Coordinated service calls for AC and heating repairs.
- Managed dispatch schedules for technicians and service appointments.
Dispatcher
Midland Transport
Cambridge, ON
03.2014 - 06.2016
- Coordinated truck schedules for timely deliveries across multiple routes.
- Maintained communication with drivers regarding routes, load information and delivery updates.
Dispatcher
Waste Management Recycling
Waterloo, Ontario
03.2011 - 02.2014
- Monitored vehicle locations using GPS tracking systems for efficient dispatching.
- Communicated with drivers to address issues and provide support during routes.
Utilities Dispatcher/Corporate Contact Centre
City of Kitchener
Kitchener, Ontario
03.2008 - 03.2011
- Maintained accurate logs of all dispatched incidents and responses.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
Education
Children's Mental Health Certificate -
Conestoga College
Kitchener, ON01-2023
911 Emergency Telecommunications Certificate -
Fanshawe College
London, ON01-2007
Law & Security Diploma -
Fanshawe College
London, ON01-2004
High School Diploma -
Forest Heights Collegiate Institute
Kitchener, ON01-2001
Skills
- Reception & Front Office Administration
- Customer Service & Client Relations
- Multi-Line Phone Systems
- Appointment Scheduling & Calendar Management
- Dispatch & Emergency Coordination
- Microsoft Office & Google Workspace
- Data Entry & Record Management
- Team Collaboration & Communication
- CPR/AED Certified
Timeline
Community Client Services Assistant / Receptionist
Hospice Waterloo Region
04.2023 - 2026
Customer Service Dispatcher (Part-Time)
Kitchener Utilities - City of Kitchener
01.2018 - 01.2023
Dispatcher
Comfort Plus AC & Heating
06.2017 - 10.2017
Dispatcher
Midland Transport
03.2014 - 06.2016
Dispatcher
Waste Management Recycling
03.2011 - 02.2014
Utilities Dispatcher/Corporate Contact Centre
City of Kitchener
03.2008 - 03.2011
Children's Mental Health Certificate -
Conestoga College
911 Emergency Telecommunications Certificate -
Fanshawe College
Law & Security Diploma -
Fanshawe College
High School Diploma -
Forest Heights Collegiate Institute