CHARANJEET JETHRA

• Project 1 — eBanking / Azure Migration: Managed Phase1delivery of CIBC's eBanking Authentication Transformation from Front end design till standalone release, overseeing migration of legacy HCI infrastructure to Microsoft Azure for front-end banking authentication services affecting 10M+ active digital banking users — coordinating cloud engineering, security, QA, and business work-streams across a 9-month program timeline and achieving 99.9% uptime during all cutover windows.
• Project 2 — CIBC Digicert Certificate Renewal Program: Led enterprise-wide SSL/TLS certificate renewal program covering 200+ digital certificates across front-end and back-end infrastructure — coordinating 15+ technical teams and vendor partners to execute zero-downtime renewals, reducing certificate expiry incidents by ~90% through proactive CMDB tracking and automated renewal scheduling in ServiceNow.
• Project 3 — Costco / Live Chat Incident: Led critical overnight emergency project implementation to restore Costco Mastercard tablet payment processing and Enterprise Live Chat services following simultaneous client-facing outages — coordinating 20+ stakeholders across technology, vendor, and business teams, managing emergency change records through expedited CAB approval in ServiceNow, and recovering services within a 4-hour SLA window for an estimated 50,000+ affected customers.
• ServiceNow: Utilized ServiceNow ITSM and CMDB daily to create and manage change records, track 500+ server configurations and CI relationships, and lead end-to-end change management workflows — including CAB reviews, approvals, and post-implementation validations — ensuring zero compliance gaps across all enterprise deployments in a regulated financial services environment.
• Developed and maintained project governance artifacts including project charters, scope statements, risk registers, status reports, and steering committee materials aligned to CIBC's PMLC frameworks — ensuring full audit-readiness and compliance with regulated financial services delivery requirements.
• Coordinated cross-functional delivery across 8+ external vendors (Bell Tech, DXC, Palo Alto, Interac, Adobe, FIS) and internal business units spanning Canada and the US — managing vendor deliverables, SLAs, and escalation paths across concurrent program timelines.
• Prepared and delivered executive-level project status reports, dashboards, and PowerPoint presentations to VP and C-suite stakeholders; maintained real-time program dashboards using SharePoint and JIRA — enabling data-driven decision-making across 5+ concurrent program lifecycles.
• Led Agile BAU delivery streams using JIRA for sprint planning, backlog management, and velocity tracking; facilitated daily stand-ups, sprint reviews, and retrospectives — maintaining compliance with organizational Agile Tailoring standards and delivery governance frameworks.
• Leveraged CIBC AI tools integrated with ChatGPT 4.6 and Claud Sonnet to accelerate project reporting and analysis workflows — including auto-generating executive status summaries and risk trend analysis — reducing manual reporting effort by approximately 30% per cycle across 5+ concurrent program streams.
• Monitored project performance metrics across cost, schedule, quality, and risk for portfolios exceeding $2M+; facilitated weekly steering meetings with 10+ stakeholders to proactively surface issues and implement mitigation strategies — maintaining on-time delivery rates above 95%.

• Coordinated end-to-end project delivery activities across enterprise IT programs (MOPS, Digital Technology, Azure Patching) — including scheduling, resource tracking, risk monitoring, and change management — supporting senior project managers in maintaining on-time delivery in a regulated financial services environment with strict governance and compliance requirements.
• Maintained JIRA project boards and Confluence documentation spaces to track sprint progress, action items, and project decisions — providing real-time visibility to cross-functional teams and stakeholders across Agile and Waterfall delivery streams.
• Prepared and distributed weekly project status reports and governance documentation across 3+ active program streams; maintained SharePoint project sites for resource allocation logs, budget tracking, and deliverable registers — ensuring accurate and audit-ready documentation aligned to CIBC's PMLC standards.
• Supported ServiceNow change management workflows by creating change records, coordinating CAB scheduling, and following up on post-implementation validations — developing hands-on platform expertise that supported promotion to Senior Project Coordinator within 12 months.
• Facilitated cross-functional stakeholder meetings including agenda preparation, note-taking, and action item tracking — supporting alignment between technical teams, business owners, and vendor partners across project lifecycles.
• Applied Agile and Hybrid delivery methodologies in a supporting capacity — participating in sprint planning, backlog grooming, and stand-ups while analyzing project data to identify optimization opportunities and contribute to continuous improvement reviews.

• Delivered exceptional client service managing mortgage applications, credit analysis, and loan submissions while ensuring compliance with lending policies and regulatory requirements.

• Collaborated with cross-functional teams using multiple enterprise systems (ECIF, CRS, ICBS, TELAGENT, TARGET, WDE, TEAMS) to resolve client issues and meet productivity targets.

• Met sales, client satisfaction, and productivity targets by building trusted relationships with new and existing customers; provided first call resolution of banking and lending inquiries.

• Applied project management principles to lead 10+ concurrent store-wide initiatives annually across the full project lifecycle — from initiation and planning through execution and closeout — managing scheduling, resource allocation, risk monitoring, change management, and financial oversight using Excel and PowerPoint dashboards.
• Developed detailed project roadmaps and operational plans covering scope, schedules, budgets, and risk controls; delivered a 30% year-over-year revenue increase through structured execution of targeted marketing programs and multi-channel promotional campaigns — managing stakeholder alignment across pharmacy, beauty, and front-store business units.
• Led and developed a cross-functional team of 25+ employees across multiple departments — driving performance through structured coaching programs, regular performance reviews, and accountability frameworks aligned to organizational objectives and service delivery standards.

• Managed annual budget planning and financial forecasting covering sales projections, inventory demand, and labour requirements — presenting operational plans to senior leadership and adjusting resource allocation based on performance variance tracking.
• Directed merchandising strategy rollout across store zones, coordinating vendor deliverables, planogram compliance, and implementation timelines — improving product presentation consistency and contributing to measurable revenue growth.
• Led end-to-end recruitment, onboarding, and training programs for new hires — developing structured onboarding documentation that reduced employee ramp-up time by approximately 30% and improved policy compliance scores.
• Managed inventory control program in collaboration with purchasing and supplier teams to maintain optimal stock levels — reducing overstock waste by approximately 15% through data-driven replenishment planning.