Dharitri M
Ontario,CA
Summary
Certified Scrum Master and Project Manager with over a decade of experience in IT solutions across various sectors. Expert in Agile and SAFe methodologies, stakeholder management, and MVP-focused execution. Proven leader of high-performance teams and manager of complex programs. Formerly with CGI.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Agile Project Manager
Sapient
09.2022 - Current
- Worked on Marriott's Groups DTT project, a significant digital transformation effort aimed at modernizing the Group Booking and Event Management systems. The objective was to replace old systems with cloud-based, API-driven platforms for enhanced speed, scalability, and user experience across global properties.
- Led Agile delivery for multiple workstreams under the Groups DTT program
- Worked closely with Publicis Sapient product, engineering, and UX teams
- Defined MVP scope, sprint goals, and release milestones
- Managed stakeholder expectations across business, IT, and vendor teams
- Controlled scope creep by aligning priorities to MVP and phased delivery
- Tracked velocity, dependencies, risks, and delivery metrics
- Facilitated sprint ceremonies, backlog grooming, PI-level planning, and demos
- Manage end to end delivery across multiple Scrum teams using SAFe practices
- Drive MVP prioritization, sprint planning, PI execution, and stakeholder reporting
- Stabilized delivery by addressing scope creep, improving velocity tracking, and enforcing sprint commitments
- Collaborate with onshore RTEs to ensure PI objectives and features remain on track
Agile Project Manager / Scrum Master / Product Owner
CGI
02.2008 - 09.2022
- Led Agile delivery for CACS Enterprise, a digital collections platform for delinquent and recovery accounts.
- Managed 3 Scrum teams concurrently in a SAFe environment.
- Implemented Agile metrics (velocity, burn down, burn up) to improve predictability.
- Delivered multiple releases on time while maintaining quality and compliance.
- Organized and facilitated SAFe PI Planning, sprint ceremonies, and executive demos.
- Acted as key client contact, handling escalations and rebuilding stakeholder confidence.
Agile Scrum Master & Coach
CGI | Zurich
Zurich
03.2016 - 08.2018
- Client: Credit Suisse RMEco System (Zurich)
- Served as Scrum Master for three distributed teams.
- Facilitated Agile ceremonies and coached teams on Scrum best practices.
- Improved delivery velocity within 6 months of Agile adoption.
Agile Transition Manager
CGI | Netherlands
Netherlands
07.2014 - 02.2016
- Client: KPN Telecom Netherlands
- Led service transition and operational readiness for telecom platforms.
- Managed risks related to service changes and ensured smooth production releases.
- Delivered complete operational documentation and acceptance sign off.
Product Owner / Lead Business Analyst
CGI | USA
USA
03.2012 - 06.2014
- Client: Verizon Telecom USA Owned product backlog for convergent billing solutions supporting US government customers.
- Worked closely with marketing and business teams to prioritize features.
- Ensured quality delivery through requirement analysis, testing coordination, and defect management.
Senior / Lead Business Analyst
CGI
02.2008 - 02.2012
- Client: Tesco People Data Reporting Platform Led requirements and analytics initiatives for Tesco s People Reporting Strategy.
- Delivered data driven reporting solutions supporting engagement, diversity, and talent management.
Education
Bachelor of Technology - B.Tech
BPUT University
MBA - undefined
Skills
- Core Skills: Scrum, Kanban, PI Planning, Release Train Coordination, End-to-End Delivery, Multi-Project Oversight, Executive Reporting, Communication, Expectation Management, Prioritization, Feature Rollouts, Value-Based Delivery, Mitigation, Escalation, Contingency Planning, Team Enablement, Process Improvement, Change Management, Cross-Cultural Collaboration, Resource Allocation, KPIs, Dashboards, Portfolio Reporting, Release Planning, Automation Oversight, Process Optimization, Retrospectives, Microservices architecture, API-based integrations, Java, Angular, Kafka, CI/CD pipelines, AZURE Cloud, JIRA, Confluence, Agile reporting dashboards, Azure DevOps, Rally, MS Project, Smartsheet, Power BI, Git, CI/CD, Kafka, Azure, SQL, Java, Microservices, Jira, Confluence, Agile reporting dashboards, Rally (CA Agile Central), MS Project, Smartsheet, Agile reporting dashboards, Velocity & Burn-down tracking, Roadmap planning, Backlog management, PI planning support, Power BI, Excel (advanced reporting & metrics), Executive dashboards, KPI & OKR tracking, Git, CI/CD pipelines (build & release orchestration), Environment coordination (Dev, QA, UAT, Prod), Release management, deployment planning, Microsoft Azure (IaaS, PaaS coordination), Data center migration & infrastructure uplift oversight, Linux / RHEL environment coordination, Automation & configuration management exposure (Ansible), Microservices architecture, Kafka (event-driven systems coordination), REST APIs, integration platforms, Java, SQL, SDLC / Agile / Hybrid delivery models, Risk, issue, dependency & change management, Vendor & stakeholder management, Compliance, security & audit coordination, Software Development, Agile Methodology, change management processes, capacity planning, verbal and written communication skills, problem-solving skills, relationship building, conflict resolution, highly motivated, creative, complex problem solving, Delivery Management, team coordination, financial data, waterfall, ASP, analytical thinking, solve complex problems, forecasting, analytical software, data analysis, computer applications, ability to lead, communicate effectively
- Agile & SAFe Delivery, Project & Program Management, Stakeholder & Client Management, MVP & Incremental Delivery, Risk, Issue & Dependency Management, Agile Transformation & Coaching, Distributed / Offshore Team Leadership, Delivery Governance & Metrics, DevOps & CI/CD Coordination, Continuous Improvement & Lessons Learned, Project & Agile Management, Reporting & Analytics, DevOps & CI/CD, Cloud & Infrastructure, Architecture & Development Technologies (Oversight Level), Delivery & Governance
Certification
- PMP Certified
- PRINCE2 Agile Foundation & Practitioner 2022
- ICP ACC Agile Coach 2021
- SAFe 5 Advanced Scrum Master 2020
- SAFe Agilist 2019
- Certified Scrum Master Scrum Alliance 2017
- Scrum Foundation Professional Certificate CertiProf
Timeline
Agile Project Manager
Sapient
09.2022 - Current
Agile Scrum Master & Coach
CGI | Zurich
03.2016 - 08.2018
Agile Transition Manager
CGI | Netherlands
07.2014 - 02.2016
Product Owner / Lead Business Analyst
CGI | USA
03.2012 - 06.2014
Agile Project Manager / Scrum Master / Product Owner
CGI
02.2008 - 09.2022
Senior / Lead Business Analyst
CGI
02.2008 - 02.2012
MBA - undefined
Bachelor of Technology - B.Tech
BPUT University