CHANTELLE AGYARKO
Toronto,ON
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
CIBC - Remote Costco Project
01.2022 - 10.2022
- Provided exceptional client experience, boosting customer satisfaction with mobile banking applications
- Acted as a technology expert, assisting clients with registration and online banking needs.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Restaurant Cashier
Ritz Carribean Foods
- Performed cash, card and check transactions to complete customer purchases.
- Utilized POS systems to enter orders, process payments, issue receipts, and adapt to various positions when needed, providing essential backup support during critical times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Data Entry Analyst (Content Curator)
Aareas Interactive Inc.
03.2019 - 01.2022
- Completed data entry tasks with accuracy and efficiency.
- Optimized website content and images to improve search engine rankings.
- Created content strategies for digital media.
- Created customized marketing materials to increase product awareness.
Cashier
Adidas Originals Dundas Street
07.2017 - 10.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Claims Specialist
Adecco ( ComputerShare Inc.)
08.2017 - 09.2018
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
Food Associate
Canada's Wonderland
06.2016 - 07.2017
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Implemented and maintained quality control processes.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Cybersecurity Program -
CEE Centre for Young Black Professionals
04.2023
IBM Cyber Security Analyst Certificate -
Toronto, ON
01.2023
Information Technology Program -
George Brown College
04.2019
International Business Administration Diploma -
Seneca College North York
04.2017
Skills
- Retail Operations
- Data Entry
- SEO Strategies
- Cross-Functional Team Collaboration
- Customer Service
- Documentation Review
- Compliance Management
- Call Center Operations
- Escalation Management
- Technical Troubleshooting
- Call Management
Timeline
Customer Service Specialist
CIBC - Remote Costco Project
01.2022 - 10.2022
Data Entry Analyst (Content Curator)
Aareas Interactive Inc.
03.2019 - 01.2022
Claims Specialist
Adecco ( ComputerShare Inc.)
08.2017 - 09.2018
Cashier
Adidas Originals Dundas Street
07.2017 - 10.2018
Food Associate
Canada's Wonderland
06.2016 - 07.2017
Restaurant Cashier
Ritz Carribean Foods
Cybersecurity Program -
CEE Centre for Young Black Professionals
IBM Cyber Security Analyst Certificate -
Toronto, ON
Information Technology Program -
George Brown College
International Business Administration Diploma -
Seneca College North York
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