Ihor Vasylenko Retail Salesclerk
Calgary,AB
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Dedicated and adaptable customer service professional with over 5 years of experience. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
TimeTax Sp. Z O.o.
06.2023 - 06.2024
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Provided comprehensive support during periods of high call volume by adjusting schedules to accommodate increased needs efficiently.
- Maintained and managed customer files and databases.
Category Manager
Lxpro GmbH Sp. Z O.o. Branch In Poland
10.2021 - 06.2023
- Increased overall category sales by developing and executing strategic merchandising plans.
- Established strong rapport with suppliers, leading to favorable contract terms and better access to exclusive products or promotions.
- Monitored market to capitalize on latest trends.
- Enhanced supplier relationships through regular communication and collaborative problem-solving efforts.
Barista
Mateusz Karpiński Gastronomia MM Spółka Jawna
02.2019 - 09.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Shop Assistant
Żabka
02.2021 - 08.2021
- Greeted customers entering store and offered assistance with requirements.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Completed daily tasks accurately and on-time to support shop needs.
- Reviewed prices and performed audits to detect and correct price discrepancies.
Education
High School Diploma -
High School
Strilkove , Ukraine05.2018
No Degree - How To Manage Your Time
WSB Merito University in Wroclaw Branch in Opole
Opole , Poland 05.2023
Skills
- Customer Service
- Active listening
- Problem-solving
- Customer Relations
- Complaint Handling
- Fluent in Polish, Ukrainian, and Russian
- Retail Operations
- Product knowledge
- Sales
- Customer interactions
Additional Information
Available for flexible work hours, Passionate about sustainability and thrift shopping
Languages
Polish
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Customer Service Specialist
TimeTax Sp. Z O.o.
06.2023 - 06.2024
Category Manager
Lxpro GmbH Sp. Z O.o. Branch In Poland
10.2021 - 06.2023
Shop Assistant
Żabka
02.2021 - 08.2021
Barista
Mateusz Karpiński Gastronomia MM Spółka Jawna
02.2019 - 09.2022
High School Diploma -
High School
No Degree - How To Manage Your Time
WSB Merito University in Wroclaw Branch in Opole
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