Summary
Overview
Work History
Education
Skills
Certifications
References
Timeline
Generic

Chantel( FengTing) Cai

Markham

Summary

Passionate and enthusiastic customer experience specialist with over 10 years of experiences. In addition, multilingualism has helped to improve ability to work in a fast-paced environment while being able to complete tasks accurately and efficiently.

Overview

6
6
years of professional experience

Work History

Marketing Manager

YYDS YUEYAN
01.2023 - Current
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.


Marketing Manager

Veltro Development Ltd.
02.2023 - 11.2023
  • Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.

Real Estate Broker Assistant

HC Realty Group Inc., Brokage
02.2023 - 11.2023
  • Coordinated appointments to show marketed properties.
  • Maintained efficient office operations by handling errands and administrative functions.


Store Manager

Yunshang RiceNoodle Restaurant
03.2019 - 12.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

In-house Sale Helper

Countrywide Homes Ltd
05.2021 - 08.2021
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.


Education

Ontario College Diploma - Flight Service: Operation & Cabin Management

Seneca College
Markham, ON
04.2018

Skills

  • Fluent in English/Mandarin/Cantonese
  • Call Center Customer Service
  • Good communication skills
  • Complaint resolution
  • Professional telephone demeanor
  • Workflow Optimization
  • Interpersonal skills
  • Multitasking
  • Microsoft Office proficiency
  • Staff education and training
  • Sales expertise
  • Equipment Safety
  • Medical Emergency Response

Certifications

  • AGCO Smart Server- Meets the requirements of the Alcohol and Gaming Commission of Ontario
  • AHLA-Certified Guest Service Professional


References

John Ye

1(416) 837-2892

YYDS Owner


Jing Yao Lin

1(647) 996-6906

Customer Experience Specialist - Air Canada-Airport


Ranee Hui

1(647) 269-9768

Air Canada Customer Service Manager - Air Canada-Call Center








Timeline

Marketing Manager

Veltro Development Ltd.
02.2023 - 11.2023

Real Estate Broker Assistant

HC Realty Group Inc., Brokage
02.2023 - 11.2023

Marketing Manager

YYDS YUEYAN
01.2023 - Current

In-house Sale Helper

Countrywide Homes Ltd
05.2021 - 08.2021

Store Manager

Yunshang RiceNoodle Restaurant
03.2019 - 12.2021

Ontario College Diploma - Flight Service: Operation & Cabin Management

Seneca College

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Chantel( FengTing) Cai