Chantele Israelson
Lethbridge,Canada
Summary
I am a results-driven, team-oriented professional with a passion for witnessing the success of others. Seeking to expand my professional development in the Operations Specialist field to further advance career growth and effectively utilize honed skills.
Overview
12
12
years of professional experience
Work History
Senior Branch Manager
SiteOne Landscape Supply
06.2022 - Current
- Knowledgeable in both Hardscape and Irrigation divisions
- Managed/Mentored/Coached/Trained multiple locations
- Coached/Mentored branch performance snapshots
- Boosted associate morale through effective communication, recognition and initiatives
- Drove process improvements and the 'why' behind it, which led to increased day to day efficiency
- Collaborated with BM's to develop branch-specific goals aligned with company objectives
- Led a diverse team to achieve branch goals through proactive coaching, mentoring, and performance management
- Built strong relationships with key clients, resulting in increased loyalty and repeat business
- Maintained friendly and professional associate interactions
- Coached BM's to consulted customers to boost product sales and services
- Coached BM's to create a successful team for their branch
- Met deadlines by proactively managing associates and team tasks
- Enhanced branch production rates by handling associate conflicts, evaluations, hiring, and termination processes and coaching associates on company protocol and standards
- Optimized branch operations by regularly analyzing financial P&L reports and identifying areas for improvement
Branch Manager
BURNCO Landscape Centres Inc/SiteOne Landscape Supply Acquisition
10.2018 - 06.2022
- Continuously monitored branch performance, taking corrective actions as needed to ensure objectives were met or exceeded
- Maintained friendly and professional customer interactions
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently
- Evaluated and managed P&L statements
- Evaluated associate performance regularly through one on one conversations
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations
- Reduced employee turnover by fostering a positive work environment
Coordinator
BURNCO Landscape Centres Inc.
03.2013 - 10.2018
- Responsible for opening and closing branch
- Ensured opening and closing duties were completed
- Balanced cash flow
- Inventory ordering and management; organizing flat deck and bulk trucks
- Overseeing all hiring and training of associates
- Created associate schedules
- Ensuring daily tasks were performed in a safe and productive manner
- Led tailgate and safety meetings
- Ensuring customers are taken care of in a factual, efficient and timely manner
- Managing customer accounts
- Problem solved any issues that arised
- Certified on running all equipment
- Assisted in planning events such as West Fest, the Home and Garden Show, the Contractor Training Days
Education
Olds College of Agriculture & Technology
Olds, AB01-2016
Academy Of Professional Hair Design
Red Deer, AB01-2008
Red Deer College
Red Deer, AB01-2007
High School Diploma -
Lindsay Thurber High School
Red Deer, AB01-2005
Skills
- Team player
- Excellent work ethic
- Excellent Customer and Associate relationships
- Effective Communicator
- Engaged coach, mentor and trainer
- Active problem-solving abilities
- Solution Driven
- Knowledgeable in Hardscapes and Irrigation Products
Timeline
Senior Branch Manager
SiteOne Landscape Supply
06.2022 - Current
Branch Manager
BURNCO Landscape Centres Inc/SiteOne Landscape Supply Acquisition
10.2018 - 06.2022
Coordinator
BURNCO Landscape Centres Inc.
03.2013 - 10.2018
Olds College of Agriculture & Technology
Academy Of Professional Hair Design
Red Deer College
High School Diploma -
Lindsay Thurber High School
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