I am a results-driven, team-oriented professional with a passion for witnessing the success of others. Seeking to expand my professional development in the Operations Specialist field to further advance career growth and effectively utilize honed skills.
Overview
12
12
years of professional experience
Work History
Senior Branch Manager
SiteOne Landscape Supply
06.2022 - Current
Knowledgeable in both Hardscape and Irrigation divisions
Boosted associate morale through effective communication, recognition and initiatives
Drove process improvements and the 'why' behind it, which led to increased day to day efficiency
Collaborated with BM's to develop branch-specific goals aligned with company objectives
Led a diverse team to achieve branch goals through proactive coaching, mentoring, and performance management
Built strong relationships with key clients, resulting in increased loyalty and repeat business
Maintained friendly and professional associate interactions
Coached BM's to consulted customers to boost product sales and services
Coached BM's to create a successful team for their branch
Met deadlines by proactively managing associates and team tasks
Enhanced branch production rates by handling associate conflicts, evaluations, hiring, and termination processes and coaching associates on company protocol and standards
Optimized branch operations by regularly analyzing financial P&L reports and identifying areas for improvement