Sheena Renu
Montreal
Summary
Professional with strong leadership skills and deep knowledge of branch operations. Experienced in driving growth, managing budgets, and ensuring customer satisfaction. Effective team collaborator, adaptable to changing circumstances, and focused on achieving results. Skilled in strategic planning, staff development, and financial management. Recognized for reliability and results-oriented approach.
Overview
9
9
years of professional experience
Work History
Senior Branch Manager
HDFC Bank Ltd
07.2016 - 06.2024
- Assessment of property papers and checking the legal documentation to ascertain if mortgage can be created
- Mortgage lending
- Underwriting of legal, technical and credit risks associated with the mortgage
- Customer service - from new loan inquiry to post disbursement query resolution
- Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
- Credit appraisal and risk assessment for individual customers
- Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
- Coordinating for loan sanctions to disbursement across different verticals
- Boosted employee morale through effective communication, recognition initiatives, and opportunities for career development.
- Training new joinee's and team building
- Drove process improvements which led to increased accuracy in financial reporting and reduced manual labor.
- Assessment of market trends and analyzing business opportunities
- Maintained a secure environment for customers'' assets by implementing robust risk management procedures and controls.
- Business Development and relationship handling with third party sourcing agents as well as internal teams
- Enhanced customer satisfaction rates by streamlining processes and improving staff training programs.
- Inter Department coordination
- Maximized cross-selling opportunities by training staff on product offerings across various departments within the organization.
- Managing Friday club activities for extra curricular among employees of Mumbai Region
- Implemented innovative marketing strategies that contributed to branch revenue growth and higher customer retention rates.
- Branch operations
- Optimized branch operations by regularly analyzing financial reports and identifying areas for improvement.
- Developing and ideating on new strategies and system development ideation for better service
- Handling internal audit
- Hand holding the team through various obstacles
- Developing individual team members and helping them enhance their skills
- Appraisal of Team members and recommending promotions basis their work output
- Being responsible for ensuring the smooth movement of business
- Ensuring brilliant service to customers with least possibility of complaints
- Handling grievances and escalations
- Ensuring end to end solutions for customers who are getting stuck in the process
- Finding solutions to problems and thinking out of the box
- Handling internal and external audit
- Developing new business and identifying new growth opportunities
- Managing and building inter and intra organisational relationships to enable growth of business
- Team management and resource planning
- Business Development Skills: Inter-organizational communications both verbal and written, Documentation Analysis, Customer service orientation, Customer relationship Management, Complaint and conflict resolution, Credit appraisal and risk assessment, Planning and organizing the branch activities to achieve targets timely, Subordinate Training and Development, Assessment of market trends and analyzing business opportunities, Business Development and relationship handling skills, Identifying new business opportunities, Channel Relationship management and skill building
- Managerial Skills: Good judgement and decision making power, problem solving and good organising skills with great adaptability
- An experienced team leader with an influencing, leading and delegating abilities
- An ability to manage cross functional teams and multi-disciplinary projects
- Optimistic, Never-Give up attitude and approach
- Areas of Expertise: Good presentation skills, Time Management, ability to solve problem and market research, Customer Management, Manpower planning as per the need of the business, opening and closing and promoting packages, Excellent Inter-personal skills and relationship management, Leadership, Team Building, Conflict resolution, Complaint Handling, Customer experience and service
- IT Skills: MS Office, Outlook, Internet Business Protocol, POS systems, Salesforce
- Negotiated favorable contracts with vendors, resulting in reduced costs for supplies and services without sacrificing quality or reliability.
- Developed and executed strategic growth plans for expanding the branch''s market share and client base.
- Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
- Collaborated with senior management to develop branch-specific goals aligned with company objectives.
- Built strong relationships with key clients, resulting in increased loyalty and repeat business.
- Increased branch profitability by implementing cost-saving measures and optimizing resource allocation.
International Business Development Head
Resume It Up
01.2016 - 05.2016
- Company Overview: an international training organization
- Was an active Member in Developing relationship's with clients both Domestic and International
- An international training organization
- Conducted comprehensive market research to identify emerging trends and potential areas for business growth.
- Cultivated strong relationships with key stakeholders in target markets, fostering trust and collaboration.
- Evaluated competitor offerings to identify gaps in our product/service portfolio that could be exploited for competitive advantage or differentiation purposes.
- Supported company executives in developing long-term strategies for international expansion and growth.
Office Assistant
Ministry of Environment, Forests and Climate Change
04.2015 - 12.2015
- Handling all purchases, right from inviting quotations to settling the deal
- Handling billing
- Managing salaries of Staff
- Inter-organisational communications (Mostly with MoEF&CC, Delhi, State Governments of Maharashtra and Chhattisgarh and User Agencies)
- Helping in setting up of Office infrastructure
- Analysing the files in-depth for issue of Stage-II Forest clearances in Maharashtra and Chhattisgarh
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
Education
Certification in Personal Finance Essentials - Finance
McGill University
Montreal01-2025
MBA - Finance
Christ University
Bangalore, India05-2013
BBA - Finance
GH Raisoni College
Nagpur, India05-2011
Skills
- Operations management
- Staff development
- Sales management
- Loan documentation
- Branch operations management
- Excellent work ethic
- Customer service
- Team player
- Strong team-builder
- Attention to detail
- Excellent time management skills
- Decision-making
Accomplishments
- Increased monthly revenue through implementation of strategic initiatives.
- Repeatedly received recognition from superiors for excellence in service.
- Supervised team of 10 staff members.
- Documented and resolved customer complaints which led to increased satisfaction.
- Used Microsoft Excel to develop budget tracking spreadsheets.
Languages
English
Native or Bilingual
French
Elementary
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Marathi
Professional Working
Interests
- Volunteering
- Music
- Participating in local clean-up initiatives
- Dancing
- Watching Movies and TV Shows
- I like trying new recipes and food trends
Timeline
Senior Branch Manager
HDFC Bank Ltd
07.2016 - 06.2024
International Business Development Head
Resume It Up
01.2016 - 05.2016
Office Assistant
Ministry of Environment, Forests and Climate Change
04.2015 - 12.2015
Certification in Personal Finance Essentials - Finance
McGill University
MBA - Finance
Christ University
BBA - Finance
GH Raisoni College
Similar Profiles
KAMALA SUBRAMANIANKAMALA SUBRAMANIAN
Senior Vice President and Unit Head at HDFC Bank Limited, HDFC BankSenior Vice President and Unit Head at HDFC Bank Limited, HDFC Bank
Karimulla KullampalliKarimulla Kullampalli
Branch Manager at HDFC BANK LTDBranch Manager at HDFC BANK LTD
Deena CDeena C
Corporate Agency Manager at HDFC BANK LTDCorporate Agency Manager at HDFC BANK LTD
Oshin KambojOshin Kamboj
Manager at HDFC Bank LtdManager at HDFC Bank Ltd
Alexi Keefler-JohnsonAlexi Keefler-Johnson
Bartender at Playground CasinoBartender at Playground Casino