Chantel Welsh
Clarington,Ontario
Summary
Customer Success Manager with 7+ years of experience in customer service, operations, and team leadership. Skilled in workflow optimization, team development, and client relationship management. Experienced in supporting marketing campaigns, managing inventory coordination, and driving cross-functional collaboration to enhance customer experience and business results.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Acvaon Products
Cobourg
06.2020 - Current
- Recruit, train, and mentor agents, strengthening team performance.
- Design workflows to improve efficiency and customer experience.
- Manage scheduling, responsibilities, and daily support team operations.
- Resolve inquiries with focus on satisfaction and long-term retention.
- Coordinate communication between customers and internal teams.
- Analyze customer data to idenfy trends and opportunities.
- Partner with marketing on campaigns, product insights, and promotions.
- Test sales systems and troubleshot during launches.
- Monitored inventory and coordinated with fulfillment teams.
Appointment Coordinator
AutoLux Transportaon
Pickering
02.2017 - 02.2020
- Scheduled and coordinated transportation for patients pre- and post-surgery.
- Liaised with insurance companies to confirm details and arrange coverage.
- Managed calendars to optimize provider schedules.
- Maintained compliance and confidentiality of patient records.
- Prepared paperwork and verified records for accuracy.
- Provided reliable support to parents and medical staff.
Education
Certificate - 911 Communicaons
Durham College
Oshawa07.2018
Skills
- Sales management
- Critical thinking
- Time management
- Conflict resolution
- CRM software
- Customer experience and success
- Team leadership and training
- Workflow optimization
- Client retention
- Marketing collaboration
- Sales strategy
- Inventory and operations support
Custom
References available upon request.
Timeline
Customer Success Manager
Acvaon Products
06.2020 - Current
Appointment Coordinator
AutoLux Transportaon
02.2017 - 02.2020
Certificate - 911 Communicaons
Durham College
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