Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Chantel Oziel

North Bay,ON

Summary

Knowledgeable Baker with expertise in cakes, cookies and pastries. Insightful customer experience representative; handles high-tension situations with tact, diplomacy and emotional intelligence. Overall, a detail-oriented critical thinker with excellent communication and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Ice Cream Scooper/Cake Decorator

Marble Slab Creamery
01.2023 - Current
  • Greeted incoming customers and provided reliable, friendly customer service throughout service fluctuations.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Designed and decorated specialty cakes for all occasions in a timely manner.
  • Used variety of baking and decorating tools such as mixers and confectionery products.
  • Operated cash register, taking payments, issuing customer receipts as well as opening and closing POS system/ store.
  • Handled phone calls regarding inquiries, third-party orders, and ordering conflicts.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

Remote Sales and Marketing Intern

Illusion Travel Group
01.2022 - 04.2022
    • Created proposals and organized ideas for tours.
    • Shadowed meetings and observed marketing director to grow professional experience.
    • Researched interesting and relevant content to create tour drafts.
    • Participated in brainstorming meetings to develop marketing strategies.

Seasonal Customer Experience Representative

Indigo
09.2019 - 02.2022
    • Create warm and inspiring experience's for customers by sharing stories and making meaningful connections.
    • Improved product knowledge skills to understand customer needs and provide real, effective solutions.
    • Assisted on average 10-15 customers daily with making payments or completing orders in system.
    • Promoted Plum points and Memberships.
    • Restock shelves and organize displays.
    • Communicated with customers by telephone or in person to provide information about products or services and take orders.
    • Sold over 75 purchase-with-purchase holiday throws and became one of Indigo's top sellers.

Education

Diploma - Baking And Pastry Arts Management

Humber College
Toronto, ON
06.2022

Skills

    • Building Customer Trust and Loyalty
    • Customer Service
    • Multitasking and Prioritization
      • Leadership and Initiative
      • Creative Problem Solving
      • Food Safety Compliance

Certification

Food Service, Safety & Sanitation - 2020

Accomplishments

Ted Rogers Scholarship 2020

Dean's List Honoree 2021-2022

Timeline

Ice Cream Scooper/Cake Decorator

Marble Slab Creamery
01.2023 - Current

Remote Sales and Marketing Intern

Illusion Travel Group
01.2022 - 04.2022

Seasonal Customer Experience Representative

Indigo
09.2019 - 02.2022

Diploma - Baking And Pastry Arts Management

Humber College

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Chantel Oziel