Chantel Hansaruk
Windsor
Summary
Dynamic team leader with a proven track record at Extend Communications, excelling in customer service.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
18
18
years of professional experience
2008
2008
years of post-secondary education
Work History
Assistant Manager
Access Storage
Windsor
05.2025 - Current
- Customer service was number one priority
- Making a connection with every person who came through our doors
- Managed daily task eg. Daily check list,open store, daily walk thru, restocked inventory.
- Handled deliquency calls
- Managed follow up calls for new incoming
- Handled new rentals and move outs
- Processed payments on Pos system
- Resolved customer inquiries and issues with effective communication skills.
Team Leader
Extend Communications
Windsor
09.2011 - 04.2025
- Maintained positive working relationship with fellow staff and management.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted CSR with account issues, questions, and technical issues.
- Assisted clients with account changes, updates, and complaints.
- Oversaw daily operations of call center team, ensuring adherence to performance standards.
- Investigated difficult or complex inquiries from customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Offered training and support to keep team members motivated and working toward objectives.
Customer Service Representative
Tim Hortons
London
01.2008 - 10.2009
- Created a friendly and professional environment with customers.
- Cleaned and helped maintain a clean work space.
- Assisted with making, serving, and cashing out orders.
- Worked in a fast-paced manner, meeting our drive-thru targets.
Education
High School Diploma -
Catholic Central Highschool
Windsor Some College (No Degree) - Health Sciences
St Clair College
WindsorSkills
- Customer service
- Team leadership
- Conflict resolution
- Incident reporting
- Workplace safety
- Point of sale systems
- Cash handling
- Call center operations
- Data entry
- Attention to detail
- Multitasking and prioritization
Accomplishments
- Recognized by peers for our internal program called C.O.R.E. value program.
References
References available upon request.
Timeline
Assistant Manager
Access Storage
05.2025 - Current
Team Leader
Extend Communications
09.2011 - 04.2025
Customer Service Representative
Tim Hortons
01.2008 - 10.2009
High School Diploma -
Catholic Central Highschool
Some College (No Degree) - Health Sciences
St Clair College