Open To Work
Chantal Sullivan
Limoges,Canada
Work Preference
Summary
Dynamic professional with over 36 years of experience including sales, customer service, and team management. Proven track record in streamlining processes within fast-paced environments, ensuring operational excellence and high standards of customer service. Expertise includes safety compliance, inventory management, and cultivating strong relationships with clients and associates. Bilingual proficiency in both english and french.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Territory Sales Manager
Kaycan Saint-Gobain
01.2024 - Current
- Built relationships with customers in both retail and wholesale accounts to establish long-term business growth.
- Analyze sales data to identify trends, implement special pricing, and optimize inventory management.
- Coordinated and executed window quotes, ensuring accuracy and timely delivery for client projects.
- provide window program training to new retail clients
- Attended trade shows and industry events to promote company products and services.
- Conducted regular product training sessions for distribution partners, ensuring their ability to effectively sell products to end customers.
- Mentored junior sales team members, sharing best practices and fostering a positive work environment.
- participated in product training sessions for sales representatives, improving team knowledge and performance.
Customer Service Team Lead
Kaycan
Ottawa
01.2011 - 12.2023
- Supervised front office team while managing daily operations and enhancing team performance.
- Conducted new hire reviews, yearly evaluations, and provided ongoing training to improve service quality.
- Streamlined order entry processes and ensured accurate payment collection and processing.
- Collaborated with internal teams to optimize inventory management and oversee logistics of shipments.
- Engaged with customers to resolve inquiries and improve satisfaction, utilizing Oracle and Microsoft Office for operational tasks.
- Managed comprehensive window quoting and order fulfillment processes across four quoting platforms, ensuring precision and consistency throughout 13 years of service.
Order Entry/Customer Service
Romco, Sanitation, Paper Products and Equipment
01.2002 - 01.2011
- Managed order entry processes, ensuring accuracy and efficiency in customer quotations and invoicing.
- Supervised accounts receivables and payables, including collection calls and cheque preparation, enhancing financial operations.
- Coordinated customer service for 5000+ clients, addressing inquiries via phone, email, and in-person, fostering strong relationships.
- Prepared monthly sales reports and analyzed profit margins to inform strategic decisions.
- Assisted sales manager with tender documentation and safety compliance, supporting team objectives.
Call Center Agent
Canada Post
09.2008 - 11.2008
- Completed comprehensive training program, enhancing customer service skills in fast-paced environment.
- Engaged in data entry tasks, ensuring accuracy in case file management for lost mail and address changes.
- Utilized SAP software.
- Collaborated with team members to implement best practices, improving overall service delivery.
- Bilingual communication skills, effectively addressing diverse customer inquiries.
Order Entry Clerk
Consoltex Inc., Textiles
01.1990 - 01.1997
- Managed order entry and ensured accurate filing and file management.
- Oversaw inventory control and shipping department logistics.
- Executed credit authorizations and maintained compliance with safety protocols.
- Collaborated with team members to enhance customer service and operational efficiency.
- Provided reception relief, supporting a smooth workflow in the office.
Education
High School Diploma -
Ecole Secondaire Regional Glengarry
Alexandria06-1990
Skills
- customer service
- Outside/inside sales
- Territory growth and retention
- customer support
- account management
- sales processes
- team leadership and management
LANGUAGES
English
French
Certification
- Product Training - company 360 platform
- customer service training-company 360 platform
- company compliance training courses
- multitude window product training courses on company 360 platform
Timeline
Territory Sales Manager
Kaycan Saint-Gobain
01.2024 - Current
Customer Service Team Lead
Kaycan
01.2011 - 12.2023
Call Center Agent
Canada Post
09.2008 - 11.2008
Order Entry/Customer Service
Romco, Sanitation, Paper Products and Equipment
01.2002 - 01.2011
Order Entry Clerk
Consoltex Inc., Textiles
01.1990 - 01.1997
High School Diploma -
Ecole Secondaire Regional Glengarry