Chanpreet Cheema
Surrey,BC
Summary
Proven leader with a track record of driving membership growth and PT revenue by 150% at Anytime Fitness. Excels in business development, operational management, and fostering strong communication across teams. Demonstrated ability to negotiate and manage time effectively, ensuring alignment with corporate goals and high levels of customer satisfaction. Successful in energizing businesses with creative and strategic initiatives. High-achieving, enterprising leader with diplomatic and persuasive communication style.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Manager
Anytime Fitness
05.2022 - Current
- Developing and implementing strategies to drive membership growth and PT revenue across all locations. Increased revenue by 150%.
- Providing leadership and guidance to staff to ensure consistent service delivery and adherence to company policies and procedures.
- Conducting regular site visits to inspect facilities, review operations, and address any issues or concerns.
- Collaborating with corporate office teams to communicate regional needs, share best practices, and ensure alignment with company goals.
- Recruiting, training, and evaluating staff members to maintain a high level of customer service and employee satisfaction.
- Handling customer complaints or escalations as needed and working to resolve issues in a timely and effective manner.
Sales Associate
Orangetheory Fitness
09.2021 - 05.2022
- Developed and maintained strong customer relationships and networks to actively generate contact leads Resolve member concerns
- Sell memberships / Process payments
- Complete, enter and file all applicable paperwork
- Create and maintain a club culture at the facility (games, events, activities, educational resources, etc., that involve members and enhance their experience at the club)
- Demonstrated excellent customer service skills when dealing with client inquiries.
Assistant Manager
Circle K
02.2020 - 07.2021
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervisor
Wendy's
01.2017 - 12.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Bachelor of Science - Neuroscience
University of The Fraser Valley
Abbotsford, BC12.2022
Associate of Arts - Psychology, Neuroscience And Behaviour
Columbia College
Vancouver, BC08.2018
High School Diploma -
Tara Convent School
Punjab, India03.2016
Skills
- Performance Management
- Business development and planning
- Operational management
- Negotiation
- Time Management
- Strong Communication Skills
Languages
Punjabi
Full Professional
Hindi
Full Professional
Certification
Emergency Medical Responder
Timeline
Regional Manager
Anytime Fitness
05.2022 - Current
Sales Associate
Orangetheory Fitness
09.2021 - 05.2022
Assistant Manager
Circle K
02.2020 - 07.2021
Supervisor
Wendy's
01.2017 - 12.2019
Bachelor of Science - Neuroscience
University of The Fraser Valley
Associate of Arts - Psychology, Neuroscience And Behaviour
Columbia College
High School Diploma -
Tara Convent School
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