Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excels in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Panda Restaurant Group, Inc., Panda Express
Modesto
01.2021 - Current
Collaborated with team to deliver timely service of items.
Rotated inventory to reduce waste and optimize freshness.
Ensured that all foods were prepared according to health department regulations.
Performed opening and closing duties such as setting up workstations with necessary supplies.
Maintained safe food handling practices to prevent germ spread.
Acquired new skills to support team and further accommodate customer needs.
Performed variety of duties related to food service.
Upheld high standards of productivity and quality in operations.
Greeted customers upon entering the store with friendly demeanor.
Assisted newly hired team members by explaining company procedures and safety requirements.
Monitored expiration dates on food items for freshness assurance.
Maintained a clean and organized work area throughout shift.
Worked hard to learn required tasks quickly to maximize performance.
Education
High School Diploma -
Modesto High School
Modesto
05-2013
Associate of Science - Computer Science
Modesto Junior College
Modesto, CA
Skills
Customer service
Food safety
Cooking using a wok
Cashiering and drive thru
Working with headsets, telephones, and computer retail programs