Chandra Mweli
Brossard,Canada
Summary
As Cloud Computing Engineer my responsible is designing, implementing, and managing cloud infrastructure and services. The key responsibilities include deploying and maintaining cloud-based solutions, optimizing performance, ensuring security, and collaborating with cross-functional teams. Essential skills for this role include proficiency in cloud platforms (such as AWS, Azure, or Google Cloud), expertise in virtualization and containerization, scripting and programming skills (e.g., Python, Bash), strong networking knowledge, and a solid understanding of security best practices. Additionally, effective communication and problem-solving skills are crucial for successful collaboration with other IT professionals and stakeholders.
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
Work History
IT Infrastructure Specialist
Votorantim Cimentos North America (VCNA)
10.2020 - Current
- Managed full-scale implementation of Exchange 2016 migration, O365 hybrid migration, Zoom Admin, OneDrive, SharePoint and Windows 10 enterprise implementation strategies.
- VMware APIs and knowledge of at least one scripting technology Facilitated, managed and supported Windows-based Enterprise web applications migration from OnPrem environment to Cloud.
- Microsoft endpoint configuration manager SCCM products is an integrated solution.
- Onboarding and Offboarding corporate employees.
- Coordinated mail migration utilizing Microsoft Migration tool to Exchange Migration
- Provided end-user support and training.
- Windows Active Directory/Server Management as necessary.
- Troubleshooting complex Endpoint (Windows 10) issues in an Enterprise Environment.
- Supporting O365 Services (Exchange Online, SharePoint Online, Teams)
- •Networking principles and clear understanding of TCP, IP, and UDP protocol stack
- Hardware troubleshooting
- Knowledge of those tickets tools ( ServiceNow, FreshService, Jira and Fresh Desk)
- Knowledge of MFA and VPN
- Configuration of user Cellular Phone, by installing company application (Hub, Okta Verify,Microsoft Authenticator, Global Protect, Concur and Citrix)
- Active Directory
Retention Specialists
Rogers Communications
11.2018 - 10.2020
Retention specialists communicate with customers, members, or employees to increase loyalty and retain businesses or services and quickly devise solutions to problems. They primarily communicate directly with employees, customers, or members who have issues with the organization or company.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
Sales and Marketing Representative
OSL / Bell Communication
01.2018 - 10.2018
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
Education
Post Graduate Program in Cloud Computing - Cloud Architect Engineer
University of Texas Austin
Austin, USA11.2023
Technical Support Fundamentals - Information And Technology
Google Coursera
Montreal, QC09.2022
Everything You Need To Know About Computer Network - Computer Network Electronics Technician
Udemy
Montreal, QC09.2022
Microsoft Certified: Azure AI Fundamentals - Artificial Intelligence
University of Calgary
Calgary, AB09.2021
Bachelor’s Degree-Computer Studies - International Advanced Diploma in Computer
CTI Education Group
South Africa08.2009
Skills
A Cloud Engineer deploys, debugs, and executes initiatives related to cloud computing design, develop, and maintain cloud-based systems, ensuring efficient data storage and adherence to security policies Also interact with clients, provide cloud support, and make recommendations based on client needs
Tools and Application :
- Cloud Computing on AWS
- Containers & AWS Devops
- Managed Services on AWS
- Microsoft Azure
- Big Data Management & Analytics on Cloud
- Google Cloud Platform
- IMB Cloud
- QRadar SIEM IBM
- Splunk Enterprise
- Microsoft Sentinel
Websites
Professional Personal Experience - Note
Closed 85% of trouble tickets on the first call without escalation. Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more. Achieved a user satisfaction rating; consistently logged and monitored ticket status to ensure fast, quality resolution of every issue. Set up secure WiFi, LAN and VoIP networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations.
Future Education
Post Graduate Program in Cloud Computing, University of Texas McCombs, USA, 2023
Other Personal Skills
- Fluent in English and French (Speak, Read and Write)
- Own Car
- Valid Driver's License
Languages
English
Full Professional
French
Native or Bilingual
Timeline
IT Infrastructure Specialist
Votorantim Cimentos North America (VCNA)
10.2020 - Current
Retention Specialists
Rogers Communications
11.2018 - 10.2020
Sales and Marketing Representative
OSL / Bell Communication
01.2018 - 10.2018
Post Graduate Program in Cloud Computing - Cloud Architect Engineer
University of Texas Austin
Technical Support Fundamentals - Information And Technology
Google Coursera
Everything You Need To Know About Computer Network - Computer Network Electronics Technician
Udemy
Microsoft Certified: Azure AI Fundamentals - Artificial Intelligence
University of Calgary
Bachelor’s Degree-Computer Studies - International Advanced Diploma in Computer
CTI Education Group
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