Chandler Gropp-Lauder
Mississauga,ON
Summary
Observant and reliable professional with hands-on experience in fast-paced environments. Strong situational awareness and attention to detail from physical teamwork and retail settings. Committed to maintaining safe spaces and responding proactively to potential issues.
Overview
2
2
years of professional experience
Work History
Sales Representative
San Juan Pools
Mississauga, Ontario
09.2020 - 07.2022
- Conducted detailed consultations with customers to assess their needs, discuss pool sizing options, features, and customization preferences, ensuring recommendations matched their budget and backyard requirements.
- Managed full sales cycle for fiberglass swimming pools, generating leads from website inquiries and promptly following up via phone and email to qualify prospects and build lasting relationships.
- Negotiated pricing, financing options, and contract terms through ongoing back-and-forth communication, addressing questions and concerns to guide clients toward informed decisions.
- Performed on-site visits to prospective installation locations to take accurate measurements, evaluate site conditions, and provide expert advice on placement and feasibility.
- Finalized sales by preparing and presenting tailored quotes, securing signed agreements, and coordinating delivery and installation scheduling for smooth handover to installation team.
- Documented customer interactions, measurements, and sales progress to facilitate seamless project transitions and maintain high customer satisfaction.
Personal Shopper
INABUGGY
Toronto, Ontario
04.2020 - 05.2020
- Provided personalized grocery shopping services for online customers during the early COVID-19 pandemic, selecting and packing fresh produce, household items, and essentials from store aisles to meet specific orders and preferences.
- Responded to customer inquiries and special requests via app, ensuring accurate item substitutions and maintaining high quality and freshness standards.
- Navigated busy retail environments efficiently to fulfill orders quickly and accurately, prioritizing safety protocols (e.g., hygiene, distancing) in a high-demand period.
- Exhibited strong attention to detail and composure under time-sensitive conditions, managing increased order volume during online shopping surge.
- Maintained detailed records of orders, substitutions, and any issues to support accurate billing and high satisfaction rates.
Education
High School Diploma -
Peel District School Board Adult Education
Mississauga, ON01-2027
Skills
- Customer service
- Communication skills
- Problem solving
- Attention to detail
- Relationship Building
- Calm under pressure
- Situational awareness
- Physical stamina
Timeline
Sales Representative
San Juan Pools
09.2020 - 07.2022
Personal Shopper
INABUGGY
04.2020 - 05.2020
High School Diploma -
Peel District School Board Adult Education