Chamel Rick Ntahorubuze
Ottawa,Ontario
Summary
As a communicative customer service professional, I am driven by the desire to uphold customer satisfaction and play a role in the success of our company. With a background in handling high volumes of inbound calls and fostering strong, positive relationships with customers, I bring a wealth of experience to the table. My expertise in CRM systems is complemented by my exceptional active listening skills and ability to multitask effectively. I pride myself on being a hardworking employee, proficient in customer service, multitasking, and time management. My dedication lies in ensuring that each and every customer receives a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Pharmacy Assistant
Plantagenet Pharmacy
10.2023 - Current
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
- Kept up to date on changes in insurance coverage policies related to prescriptions.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
- Completed daily paperwork associated with filling prescriptions accurately.
- Entered current customer, payment and inventory information into system to keep data accurate.
Wait Staff
hyre
Ottawa, Ontario
10.2023 - Current
- Chefs assist, general event preparer, works in several sectors especially in catering and event organization.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Prepared tables by setting up linens, silverware and glassware.
Hotel Front Desk Clerk /Internship
Erifa appartements
Bujumbura, Burundi
07.2023 - 09.2023
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
Customer Service Advisor
Lumitel
Bujumbura, Burundi
11.2020 - 08.2021
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Assisted customers with product selection, order placement, billing questions, and returns.
- Collaborated with other departments to ensure quality service delivery for customers.
Pharmacy Assistant
Pharma plus
Bujumbura, Burundi
02.2021 - 08.2021
- Prepare prescriptions for patients, cashier, take orders from people.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Maintained inventory records by restocking shelves with pharmaceuticals.
Education
Bachelor of Science - Statistics and Mathematics
Ottawa University
Ottawa, ON04-2025
Skills
- Extensive knowledge in Microsoft office (world, excel, PowerPoint, Teams, …)
- Ability to speak fluently four languages (French, English, Kirundi, Kinyarwanda)
- Reliable, good team spirit and excellent understanding and communication with the team
- Teamwork skills
- Make it easier to adapt with colleagues
- Very beneficial in teamwork
- Leadership
- Management and analysis
Areas Of Interest
- Football
- Compete in other sports as well: Basketball and Volleyball
- Trips and exploring of new cultures and languages
- Learn new things and help people.
Languages
English
Full Professional
French
Native/ Bilingual
Timeline
Pharmacy Assistant
Plantagenet Pharmacy
10.2023 - Current
Wait Staff
hyre
10.2023 - Current
Hotel Front Desk Clerk /Internship
Erifa appartements
07.2023 - 09.2023
Pharmacy Assistant
Pharma plus
02.2021 - 08.2021
Customer Service Advisor
Lumitel
11.2020 - 08.2021
Bachelor of Science - Statistics and Mathematics
Ottawa University
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