Chadwick Mcgregor
Retail
Capreol,ON
Summary
Dynamic business leader with proven success at First Nations Medicinal & Post Creek Store, excelling in marketing and relationship management. Achieved significant customer satisfaction through effective conflict resolution and staff training. Expert in financial analysis and operations oversight, driving profitability and enhancing team performance in fast-paced environments. Committed to fostering strong partnerships and business development.
Overview
21
21
years of professional experience
1
1
Language
Work History
Owner/Operator
First Nations Medicinal
09.2016 - 10.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Implemented effective financial management practices, improving cash flow and profitability.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
Manager
Post Creek Store
05.2003 - 03.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Highschool -
St. Alberts
Greater Sudbury, ONBachelor Of Business - Business
Cambrian College of Applied Arts And Technology
Greater Sudbury, None05.2002
Skills
Marketing and advertising
Human Resource Management
Staffing
Financial analysis
Business planning
Documentation and reporting
Relationship Management
Operations oversight
Sales negotiation
Order picking and processing
Logistics planning
Inventory management
Budget development
Employee scheduling
Recruitment
Scheduling
Client account management
Employee reviews
Staff training/development
Relationship building
Effective leader
Business Development
Product development
Delegation
Timeline
Owner/Operator
First Nations Medicinal
09.2016 - 10.2024
Manager
Post Creek Store
05.2003 - 03.2016
Highschool -
St. Alberts
Bachelor Of Business - Business
Cambrian College of Applied Arts And Technology