Maria Isabel Ixta
Desert Hot Springs
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Tax Preparer
H & R Block Tax Services
05.2019 - 06.2023
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Cashier
Wingstop
04.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manager
Jack in the Box
01.2006 - 03.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
James A. Garfield High School
Los Angeles, CA05-2008
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- Relationship building
- Client communication
- Tax reporting
- Auditing
- Customer service
- Decision-making
- Critical thinking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Tax Preparer
H & R Block Tax Services
05.2019 - 06.2023
Cashier
Wingstop
04.2019 - 12.2020
Manager
Jack in the Box
01.2006 - 03.2018
High School Diploma -
James A. Garfield High School
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