Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
CustomerServiceRepresentative
Cesar Augusto Almada

Cesar Augusto Almada

Sales Representative
13350 Central Ave, Surrey,BC

Summary

Reliable Sales professional with the skill set necessary to turn prospects into paying customers. Focused and flexible with a successful selling background. Ready to take on a new position where well-developed talents can be best utilized.

Overview

12
12
years of professional experience

Work History

Technical Sales Representative

Liebherr Brasil
06.2020 - 10.2023


  • Managed approximately USD 1.4M/Y through direct orders.
  • Developed strong relationships with suppliers, reducing costs without compromising quality or delivery timelines.
  • Negotiated approximately EUR 1.5M in back-to-back agreement assuring expenses mitigation for supplier, company and customer.
  • Conducted meetings with customers and service teams to adapt off-shore services schedule according to the part availability and importation logistics.
  • Developed high quality connections and customer satisfaction through the best practices of team work and interpersonal relations with cross divisions teams.

Customer Service Technician

Liebherr Brasil.
05.2018 - 05.2020
  • Performed repair interventions in more than 24 Off-Shore Cranes powered by diesel motors, closed circuit hydraulic pumps, hydraulic accumulators, hydraulic motors, winches, wire rope, electronic boards and components.
  • Coordinated teams of IRATA certified personnel, scaffolding staff, and site technicians to execute critical interventions in the cranes according to service orders.
  • Successfully conducted preventive and corrective maintenances addressing hydraulic and electronic challenges with meticulous attention to details.
  • Carried out diagnostics through the digital interface provided by the manufacturer to read and edit parameters in the CAN bus line.

Sales Representative

Liebherr Brasil
04.2012 - 04.2018
  • Mastered digital tools including Microsoft Office Word and Excel, CRM Dynamics 365 for customer relationship management, and Infor LN for order placement and enterprise resource planning (ERP).
  • Acquired proficiency with customer's supplier management tools: SAP Ariba and Oracle Procurement Cloud.
  • Consistently met or exceeded quotas over USD 1.0 M/Y sourced from orders to 94 off-shore cranes.
  • Negotiated agreement conditions to secure long-term business relationships and favorable pricing for 18 off-shore vessels.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Education

Post-Degree Diploma - Business Administration

Langara College
Vancouver, BC
01.2026

Bachelor - Mechanical Engineering

UNISAL
Lorena-SP, Brazil
02.2018

Certificate of Technical Studies - Industrial Mechanics

Etec Prof. Alfredo De Barros Santos
Guaratingueta-SP, Brazil.
12.2012

Skills

  • Customer Service
  • Technical Product Sales
  • B2B and B2G Sales
  • Interpersonal Communication
  • Team player
  • Flexibility
  • Detail-oriented and proactive mindset
  • Negotiation

Additional Information

  • Udemy course - B2B Sales Masterclass People-Focused Selling - Instructor Kevin Dorsey
  • More than 10 safety training courses performed in Brazil.
  • Volunteer in charity events hosted by the philanthropic daycare "Chico Xavier - Guaratingueta, SP - Brazil".
  • Brazilian Portuguese native speaker.
  • Fluent in English.
  • Intermediate Spanish.
  • Legally eligible to work in Canada.


Timeline

Technical Sales Representative

Liebherr Brasil
06.2020 - 10.2023

Customer Service Technician

Liebherr Brasil.
05.2018 - 05.2020

Sales Representative

Liebherr Brasil
04.2012 - 04.2018

Post-Degree Diploma - Business Administration

Langara College

Bachelor - Mechanical Engineering

UNISAL

Certificate of Technical Studies - Industrial Mechanics

Etec Prof. Alfredo De Barros Santos

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Cesar Augusto AlmadaSales Representative