Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michael Westgate

Montreal

Summary

Dedicated Client Service and Sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

24
24
years of professional experience

Work History

Technical Sales Representative

Anton Paar Canada Inc.
01.2023 - Current


  • Collaborated with customers and asked questions to assess needs and budgets.
  • Recommend products, services, and explained features and costs to help customers make educated buying decisions.
  • Attended product-related technical shows and other activities to represent company products and services.
  • Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
  • Drove team revenue totals by bringing in top sales numbers.
  • Territory was all of Canda and involved extensive travel.

Flight Attendant/Lead Flight Attendant

Westjet Airlines Ltd.
02.2011 - 01.2020
  • Lead flight attendants with special intensive safety and customer service training.
  • Coordinated all communications with cockpit and cabin crew.
  • Provided individual customer service to the business class cabin; ensured all safety checks and customer services performed to Westjet Airlines standards in each cabin.
  • Diffused any in-flight issues.
  • Responsible for safety, comfort, and service for entire aircraft.

Imperial Service Financial Advisor

Canadian Imperial Bank of Commerce, CIBC
09.2006 - 12.2010
  • Developed a robust portfolio of clients by building lasting and meaningful relationships.
  • Exceeded annual sales targets through effective task prioritization and great work ethic.
  • Helped Clients meet their needs of today and goals of tomorrow with personalized goals and dedicated advice.
  • Constantly grew my portfolio by asking for referrals from existing satisfied clients and seeking out new business in the community.
  • CIBC achievers award winner

Client Services Manager

Canadian Imperial Bank Of Commerce, CIBC
01.2000 - 01.2006
  • The Client Service Manager is a critical point of contact for all service related needs of CIBC Imperial Service clients This role is responsible for building and maintaining client relationships.
  • The Client Service Manager works in a team-oriented environment with Relationship Managers, other Client Service Managers, compliance, and the operations department to deliver a seamless and integrated client experience.

Education

Professional Financial Planner - Financial Planning

Canadian Securities Institute
Toronto, ON

Diploma - Tourism

Kwantlen Polytechnic University
Surrey, BC

Highschool -

Mount Elizabeth Secondary School
Kitimat, BC

Skills

  • Problem Solving
  • Communication
  • Management
  • Customer Service
  • Customer Satisfaction
  • Teamwork and Collaboration
  • Emergency Situations
  • Sales
  • Creative Solutions
  • Time Management
  • Complaint Resolution
  • Customer Relations

Accomplishments

  • CIBC Imperial Service Launch — Northern Canada
  • Launched the Imperial Service Brand to the High Value segment of CIBC retail banking in 2006
  • Included brand role out and brand training for retail banking in the northern region.

Timeline

Technical Sales Representative

Anton Paar Canada Inc.
01.2023 - Current

Flight Attendant/Lead Flight Attendant

Westjet Airlines Ltd.
02.2011 - 01.2020

Imperial Service Financial Advisor

Canadian Imperial Bank of Commerce, CIBC
09.2006 - 12.2010

Client Services Manager

Canadian Imperial Bank Of Commerce, CIBC
01.2000 - 01.2006

Professional Financial Planner - Financial Planning

Canadian Securities Institute

Diploma - Tourism

Kwantlen Polytechnic University

Highschool -

Mount Elizabeth Secondary School

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