Cesar Arreola
Lead | Arc'teryx Palo Alto
Mountain View,CA
Summary
Dynamic leader with proven success at Arc'teryx, excelling in team management and customer service. Achieved consistent sales targets through effective strategies and product knowledge. Skilled in Microsoft Excel and fostering staff development, I prioritize operational efficiency and enhance guest experiences through innovative event planning and problem-solving.
Overview
7
7
years of professional experience
1
1
Language
Work History
Lead
Arc'teryx
03.2024 - Current
- Lead the sales-floor to make sure fellow product guide are attending to all guests and providing the most optimal guest experience.
- Efficient in navigating through SAP (Fiori) and Microsoft Excel as well as training the team with newly installed software (MAO) and (ReBird Portal)
- Staying on top of monthly consolidations and processing new shipment.
- Provide development plans to 3 Product Guide to assist them on their paths for higher roles within the company.
- Reorganizing inventory quarterly in an efficient manner to make sure stockroom is easy to navigate.
- Submitting tickets to operations whenever discrepancies occur or any software issues.
- Spearhead community event planning that corresponds to our core sports. (Trail running, climbing and skiing)
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Product Guide
Arc'teryx
03.2023 - 03.2024
- Managed unexpected challenges with flexibility and creative problem solving, maintaining seamless experiences for guests.
- Built personal relationships with guests to promote positive experiences.
- Worked closely with management staff to create new events such as traffic drivers.
- Learned how to sell and reach targets for a 4 million dollar store.
- Educated guest not only about our gear but as well as beneficial warranty program.
- Processing big shipment loads and reorganizing the back of house in small settings.
- Quarterly development plans to help me reach my goals on moving up to higher positions.
Floor Supervisor
Timberland
Palo Alto, California
09.2020 - 01.2023
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Communicate with other stores within the region to elevate guest experience as well as visual merchandising.
- Recruit new team members by networking around my high school.
Sales Associate
Timberland
09.2018 - 09.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Process shipment and audit for 100% accuracy.
- Interact with all types of people and backgrounds.
Education
No Degree - Business Administration And Management
San Jose State University
San Jose, CA 05.2001 -
Skills
Teamwork and collaboration
Microsoft office/Excel
Customer service
Problem-solving
Team management
Organization and time management
Verbal communication
Supervision and leadership
Operations management
Staff development
Business development
Marketing
Timeline
Lead
Arc'teryx
03.2024 - Current
Product Guide
Arc'teryx
03.2023 - 03.2024
Floor Supervisor
Timberland
09.2020 - 01.2023
Sales Associate
Timberland
09.2018 - 09.2020
No Degree - Business Administration And Management
San Jose State University
05.2001 -
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