Cerina Dimaano
Edmonton,AB
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
5
5
years of professional experience
Work History
Guest Service Agent
Holiday Inn Express & Suites
10.2022 - Current
- Provide customer service, Provide information on hotel facilities and services
- Handles Guests complaints or contentious issues.
Team Member
Tim Hortons
09.2022 - 05.2023
- Greeting customers, taking food orders, preparing and baking food, running cash registers, keeping stores clean and sanitized.
Production Worker
All Weather Windows (Warehouse)
07.2021 - 10.2022
- Assemble products, finalize products, helping the supervisor and team leader for their paper works.
Food Service Attendant
Emilio’s Inasal
Millwoods Rd
07.2019 - 07.2021
- Cashiering, Server, Making food preparation in the kitchen.
Sales Associate
High End Convenience Store
07.2020 - 10.2020
- Cashiering, Server, Cleaning, Inventory, stocking.
Education
Hospitality Management
East West College
Edmonton05.2025
Skills
- Finished Microsoft Office
- Good Communication Skills
- Organizational ability
- Time Management
- Flexible and responsible
- Guest communication
Languages
English
Professional Working
Timeline
Guest Service Agent
Holiday Inn Express & Suites
10.2022 - Current
Team Member
Tim Hortons
09.2022 - 05.2023
Production Worker
All Weather Windows (Warehouse)
07.2021 - 10.2022
Sales Associate
High End Convenience Store
07.2020 - 10.2020
Food Service Attendant
Emilio’s Inasal
07.2019 - 07.2021
Hospitality Management
East West College