Dawn Hinchliffe
Winnipeg
Summary
Experienced with office administration and clerical tasks. Utilizes organizational skills and attention to detail to manage schedules and documentation effectively. Strong understanding of administrative procedures and team support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Guest Service Agent
The Dufresne Group
10.2018 - Current
- I process, and verify warranty claims on guests' furniture and appliances.
- I schedule guests' deliveries and technician visits.
- I act as guests' liaison to routers of technicians and delivers when guests' situations become unique.
- I act as liaison and advocate for guests' when it comes to proper repairs of guests' products.
- I stand strongly with the terms and conditions laid out to the guest at the point of sale when it comes to solutions.
- I offer options based on those terms and conditions to negotiate resolutions.
- I actively participate in social activities to boost my coworkers moral.
Guest Service Agent
The Radisson (Canad Inns)
10.2015 - 10.2018
- I used Microsoft Office Word to make various signs, coupons, and letters.
- I made reservations for guests based on their needs and/or group.
- I answered questions about our rooms, rates, and the varieties therein.
- I communicated with guests and co-workers by face-to-face, phone, and email.
- I acted as concierge by arranging transportation, making reservations, researching destinations, and giving directions to various places for guests.
- I acted as hotel operator to various departments through phone, radio, and email.
- I problem solved situations for guests using creative and critical thinking.
- I entered in guests' data and took all forms of payment.
- Worked in a unionized environment.
- I have experience using Opera.
- I took initiative by printing and organizing coupons, sorting and organizing pamphlets, cutting and arranging flowers, and cleaning and organizing the desk.
Manager
The Curtis Gordon Hotel
01.2008 - 01.2015
- I was promoted to Manager after two years of progressive employment.
- I used crisis intervention skills to break up fights and handle intoxicated persons.
- I was trusted with managing up to twenty employees at a time.
- I trained new staff by focusing on effectiveness and then efficiency.
- I implemented a Tuesday Draft Night Special. On this night, we'd encourage customers to try drafts they don't normally have. This helped to move inventory and allows people to sample products without cost to the company.
- I also implemented a weekend Breakfast Special with the same goals.
- I worked with the bartenders to formulate a Cocktail and Shooter Menu.
- As I enjoy continuous learning, I became so diverse in my skill set there that I could fill in for any area of the hotel.
Education
Certificate - Medical Terminology
Robertson College
Winnipeg, MB01.2015
Diploma - Business Administration
Red River College
Winnipeg, MB01.2009
Skills
- Experienced with Microsoft Office applications
- Client support
- Relationship building
- Administrative support
- Efficient data input
- Project coordination
- Customer service representative
- Team supervision
- Crisis management
- Analytical reasoning
- Office administration support
- Document organization
- Experienced with MS Office applications
- Inventory management
- Invoice management
- Experienced with Word
- Sales expertise
- Office administration
- Logistics management
- Administrative efficiency
Languages
English
Certification
- Medical Terminology, Present, Learned to use terminology as a tool for communication.
- Business Administration, 2009-01-01 to Present, Majored in Office Administration.
- Serving it Safe, Present, Allows me to serve alcohol.
- Driver's Licence, Present
Timeline
Guest Service Agent
The Dufresne Group
10.2018 - Current
Guest Service Agent
The Radisson (Canad Inns)
10.2015 - 10.2018
Manager
The Curtis Gordon Hotel
01.2008 - 01.2015
Diploma - Business Administration
Red River College
Certificate - Medical Terminology
Robertson College
Additional Information
McDonald's, P.W.D. (Professional Warehouse Demonstrators), Various call centres including TeleSolutions and N.R.G. Research Group., Arts and crafts, Knitting, Studying psychology and sociology
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Driving License: Present
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