CELSO MONTERO
Scarborough,ON
Summary
Dynamic Branch Manager with a proven track record at Cash Money, excelling in customer service and team supervision. Skilled in operational management and staff training, I enhanced service delivery and strengthened client relationships, driving revenue growth. Recognized for attention to detail and effective decision-making, I fostered a collaborative environment that elevated team performance.
Overview
14
14
years of professional experience
Work History
Branch Manager
Cash Money
11.2015 - 12.2023
- Assisted in daily branch operations, ensuring efficient workflow and customer service standards.
- Supported team members with training on operational procedures and customer interaction techniques.
- Managed inventory levels, coordinating with suppliers to maintain stock availability and accuracy.
- Contributed to the implementation of safety protocols, promoting a secure environment for staff and customers.
- Implemented effective communication strategies among staff to enhance team collaboration and productivity.
- Observed branch performance metrics, identifying areas for improvement in service delivery processes.
- Engaged with customers to gather feedback, facilitating continuous improvement in service quality.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Shift Manager
McDonald's Restaurant
06.2010 - 11.2015
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Implemented workflow improvements, enhancing efficiency and reducing downtime.
- Coordinated shift schedules, optimizing staff coverage for peak service hours.
- Monitored inventory levels, facilitating timely replenishment and minimizing shortages.
- Analyzed operational data to identify trends and inform strategic decision-making.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Education
Post-Graduate Certificate - Project Management
Toronto Metropolitan University
TorontoBachelor of Science - Sanitary Engineering
National University
Manila, PhilippinesBachelor of Science - Civil Enginnering
Technological University of The Philippines
Manila, PhilippinesSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Decision-making
- Staff training
- Staff recruitment
- Proficient in MS office
- Documentation
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Interests
- I like looking at the stars and learning about constellations
- Outdoor Recreation
- Volunteering
- Dancing
- Participating in cultural exchange programs and homestays
- I enjoy helping others and giving back to the community
- Road Trips
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Historical Exploration
- Running
- Reading
- Fundraising Events
- Fashion and Style
- Environmental Conservation Projects
Timeline
Branch Manager
Cash Money
11.2015 - 12.2023
Shift Manager
McDonald's Restaurant
06.2010 - 11.2015
Post-Graduate Certificate - Project Management
Toronto Metropolitan University
Bachelor of Science - Sanitary Engineering
National University
Bachelor of Science - Civil Enginnering
Technological University of The Philippines