Celine Plaquin
Calgary,Canada
Summary
With a wealth of knowledge and extensive experience, I am the perfect fit to join your team. I excel at making on-the-spot decisions in high-pressure and emergency situations, working calmly and effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher/ Operator
PWM Security and Loss Prevention
Calgary, AB, Canada
04.2019 - 07.2024
- Managed high volume of incoming calls.
- Coordinated scheduling for guards outside regular hours.
- Directed emergency actions efficiently and documented alarm notifications.
- Generated new job assignments for security services in multiple cities including Calgary, Edmonton, Brooks and Medicine Hat.
- Scheduled and dispatched qualified guards to requested locations through continuous communication.
- Monitored CTV for clients requiring 24-hour site coverage.
Head of Security
The Industry and Live Music Entertainment
Grande Prairie, AB
11.2016 - 06.2019
- Developed comprehensive approaches for cross-departmental risk management.
- Regulated safety protocols for guests, employees and property.
- Coordinated security services to enhance overall safety for both patrons and staff.
- Enhanced overall security by implementing comprehensive risk assessments and security rolls.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Trained dedicated individuals for an elite security team.
Dispatcher
Dial a Cab
Grande Prairie, AB, Canada
01.2015 - 03.2019
- Monitored and dispatched cars using radio and later implemented computer-based dispatching system
- Executed routine administrative duties.
- Managed comprehensive payroll data.
- Handled customer service calls, addressing complaints, inquiries, and pre-dated bookings.
Education
High school diploma -
Will Sinclair high school
Rocky Mountain House, AB06.2002
Skills
- Office Software Proficiency
- Risk Assessment
- Venue Access Control
- Inventory Protection
- Monitoring Operations
- Cash Transaction Oversight
- Logistics Coordination
- Lead Security Manager
- Effective Communication Abilities
- CCTV Monitoring
Languages
English
Native or Bilingual
French
Professional Working
Certification
- AGLC Protect, 12/01/24, 12/01/29
- AGLC Proserve, 07/01/21, 07/01/26
- AGLC Reel Facts/ VLT Staff Training, 07/01/21, 07/01/26
Timeline
Dispatcher/ Operator
PWM Security and Loss Prevention
04.2019 - 07.2024
Head of Security
The Industry and Live Music Entertainment
11.2016 - 06.2019
Dispatcher
Dial a Cab
01.2015 - 03.2019
High school diploma -
Will Sinclair high school