Dianna Henriquez
Granada Hills
Summary
Detail-oriented professional with 3 years of experience as a towing dispatcher in a high-volume environment. Proficient in managing inbound calls, coordinating services, and resolving customer issues while ensuring accurate documentation. Strong multitasking skills and effective communication contribute to meeting performance metrics and collaborating with service providers. Ready to leverage these skills in a healthcare call center to assist with authorizations and provider coordination.
Overview
3
3
years of professional experience
Work History
Accounts Representative & Towing Dispatcher
Day & Night Towing
Northridge
06.2023 - 02.2026
- Answered high-volume inbound calls, resolving customer inquiries, billing issues, and service requests.
- Delivered high-quality customer service, swiftly resolving issues to enhance customer satisfaction.
- Scheduled towing appointments and arranged services.
- Collaborated with team members and drivers to streamline service delivery and improve customer experience.
- Provided clear and professional communication while maintaining strong phone etiquette.
- Processed transactions and updated records using internal systems.
- Demonstrated strong multitasking and time management skills.
Education
Associates Degree - Communications Studies
College of The Canyons
Santa Clarita, CA05-2019
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA06-2017
Skills
- Inbound Call Handling
- High-volume call handling
- Customer support
- Authorization Processing
- Provider scheduling
- Call documentation
- Financial Record Management
- Microsoft Office 365 (Word, Excel)
- Office software proficiency
- Multitasking in Fast-Paced Environments
- Problem Solving & Issue Resolution
- Bilingual (Spanish/English)
- Attention to detail
- Adaptable to change
Timeline
Accounts Representative & Towing Dispatcher
Day & Night Towing
06.2023 - 02.2026
Associates Degree - Communications Studies
College of The Canyons
High School Diploma -
Granada Hills Charter High School