Celine Ornelas
Redding
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for each individual customer. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments, while composing a calm and professional demeanor.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PCA
Sierra Oaks Assisted Living
09.2023 - 01.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Caregiver
Serenity Senior Care Services
08.2022 - 01.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Prepare the correct daily medication for each individual resident
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Medication Technician
Lavender Hills Assisted Living
03.2022 - 08.2022
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
Waitress
JoFish Seafood and Grill
07.2017 - 09.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
License - Phlebotomy
CalRegional
Redding01.2023
High School Diploma -
Lynden High School
Lynden06.2018
Skills
- Time Management
- Attention To Detail
- Strong multitasking
- Customer Service
- Cash Handling
- Handling Complaints
- Teamwork and Collaboration
- Problem-Solving
- Courteous Phone Demeanor
- HIPPA Compliance
Certification
- Certified Phlebotomy Technician I
Timeline
PCA
Sierra Oaks Assisted Living
09.2023 - 01.2024
Caregiver
Serenity Senior Care Services
08.2022 - 01.2023
Medication Technician
Lavender Hills Assisted Living
03.2022 - 08.2022
Waitress
JoFish Seafood and Grill
07.2017 - 09.2018
License - Phlebotomy
CalRegional
High School Diploma -
Lynden High School
- Certified Phlebotomy Technician I
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