Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Zoë Hamilton

Redding

Summary

Developed strong analytical and communication skills in fast-paced support environment. Demonstrated ability to manage customer inquiries and technical issues, ensuring prompt and effective resolution. Seeking to transition into new field, leveraging these transferable skills to bring value and innovation.

Overview

2
2
years of professional experience

Work History

Commercial Support Specialist/Senior Bookseller

Barnes & Noble
04.2025 - Current
  • Responsible for all displays and book tables in the store, ensuring they are attractive and designed to encourage maximum sales.
  • Assist in changing out displays in the store's front windows, ensuring a positive first impression for customers entering the store.
  • Train employees on displays and how to make the store provides the most positive experience possible for customers.
  • As Senior Bookseller, I hold the record for most loyalty memberships sold in one day, at 62. I am cross-trained the store's cafe, and I work there weekly as a barista.

Stockroom Operation Specialist

Barnes & Noble
06.2024 - 05.2025
  • As the main receiver, responsible for running the receiving room and making sure operations related to it run smoothly.
  • Consistently performed as the fast receiver, and continue to do so when needed, processing as many as 100-120 boxes of book per day—and in one instance, 180.

Bookseller

Barnes & Noble
07.2023 - 06.2024
  • Assisted customers in selecting books, enhancing overall shopping experience.
  • Managed inventory levels, ensuring availability of popular titles and new releases.
  • Processed customer transactions efficiently using POS systems, maintaining accuracy.
  • Organized book displays to promote sales and improve store aesthetics.
  • By my second month, I was training new employees on cash register and shelving.

Education

High School Diploma -

University Preparatory School
Redding, CA
05-2019

Skills

  • Adaptable, quick learner, resulting in rapid growth
  • Excellent verbal and written communicator
  • Broad experience training, coaching and mentoring
  • Team player, proven in both athletics and work experience
  • Extremely organized, with meticulous attention to detail
  • Exceptional customer service mindset, internally and externally

Interests

  • Voracious reader
  • Successful social media influencer, with over 1600 followers each on YouTube and Instagram
  • Runner, having completed multiple half marathons

Timeline

Commercial Support Specialist/Senior Bookseller

Barnes & Noble
04.2025 - Current

Stockroom Operation Specialist

Barnes & Noble
06.2024 - 05.2025

Bookseller

Barnes & Noble
07.2023 - 06.2024

High School Diploma -

University Preparatory School

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Zoë Hamilton