Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Celina Letterio

Toronto,ON

Summary

Dynamic Beauty Advisor with a proven track record at Hudson's Bay Company, excelling in sales and customer service. Expert in personalized consultations and product demonstrations, fostering client loyalty. Strong organizational skills and effective team collaboration led to increased sales revenue through strategic upselling and cross-selling techniques. Committed to delivering exceptional client experiences.

Overview

33
33
years of professional experience

Work History

Beauty Advisor

Hudson's Bay Company, HBC (Lancome Counter)
Toronto, Ontario
10.1992 - 06.2025
  • Achieved sales expectations, maximizing sales of beauty products and awareness of promotional programs and events.
  • Provided superior client service promoting a positive environment for customers and coworkers.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Built and maintained Clienteling data base to provide outstanding customer service and gain loyalty to the store.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Beauty Counter Manager (Lancome)

Hudson's Bay Company, HBC
Toronto, Ontario
03.2003 - 08.2009
  • . Assisted Business Manager with roll of strategizing, managing stock, events and communication with other managers and vendors.
  • . Made associates' schedules to reflect best business coverage with fairness.
  • . Coached and trained beauty advisors on product knowledge and best practices and techniques to achieve their personal and counter sales targets.
  • . Excelled in customer service and sales goals.

Education

Graduate Certificate - Makeup Artistry

School of Makeup Art
Toronto, ON
12-1991

Skills

    Superior professional and caring customer service

  • Excellent selling skills in cosmetics and luxury goods
  • Personalized makeup, skin care and fragrance consultations, demonstrations and applications
  • Planning, judgement and decision making
  • Organization and multitasking
  • Flexibility
  • Strong communication, active listening and empathy
  • Team collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Italian
Elementary
Portuguese
Elementary

Timeline

Beauty Counter Manager (Lancome)

Hudson's Bay Company, HBC
03.2003 - 08.2009

Beauty Advisor

Hudson's Bay Company, HBC (Lancome Counter)
10.1992 - 06.2025

Graduate Certificate - Makeup Artistry

School of Makeup Art

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Celina Letterio