Celia Zeng
Vancouver,BC
Summary
Meticulous, accuracy-focused, and empathic professional with over 6 years of experience in administration, insurance claims, and billing, seeking to advance into an Auto Claims Specialist role at ICBC. Committed to delivering high-quality and accurate, customer-driven services while enhancing claims insurance handling, insurance accuracy, claims efficiency, and contributing to a culture of ongoing improvement and professional growth within ICBC.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
Brush Dental Clinic
Vancouver, BC
10.2022 - Current
- Prepared, submitted, and followed up on dental insurance claims, demonstrating attention to detail, knowledge of billing procedures, and policy interpretation
- Managed insurance claims from submission to resolution, verifying coverage, ensuring billing accuracy, and addressing discrepancies
- Delivered clear, empathetic communication to patients about coverage and out-of-pocket expenses
- Maintained accurate patient and billing records
Certified Dental Assistant
Brush Dental Clinic
Vancouver, BC
10.2022 - Current
- Explaining procedures and treatments to anxious patients in a calm and empathetic manner and providing physical dental work.
- Worked collaboratively with dentist and other dental professions in a fast-paced environment, managing treatment plans, sterilization, and chairside assistance
Medical Office Assistant
Vancouver General Hospital
Vancouver, BC
08.2018 - 10.2022
- Providing solutions to patients by resolving and addressing patient inquires or concerns regarding referrals, appointments, and procedures
- Collaborate with resident physicians and medical students teaching them computer software, paper data entry and clinic workflow
- Register patients into the hospital EMR, prepare clinic charts, set up exam rooms for clinic use everyday
Education
Associates Degree - Certified Dental Assistant
Discovery Community College
Surrey, BC10-2023
Associates Degree - Medical Office Assistant
BCIT
Burnaby, BC06-2018
Skills
- Professional phone and email etiquette
- Problem-solving and organization skills
- Insurance expertise with billing treatments and educating patients about insurance benefits
- Attention to detail and accuracy when carrying out multitasking duties
- Active listener to gain trust when addressing issues
- Fluent in Cantonese
Timeline
Dental Receptionist
Brush Dental Clinic
10.2022 - Current
Certified Dental Assistant
Brush Dental Clinic
10.2022 - Current
Medical Office Assistant
Vancouver General Hospital
08.2018 - 10.2022
Associates Degree - Certified Dental Assistant
Discovery Community College
Associates Degree - Medical Office Assistant
BCIT
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