Celia Sanchez
Rialto
Summary
I'm an experienced customer service representative, along with excellent clerical abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
9200 Data Devices Corp.
West Hollywood
02.2014 - 02.2025
- Processed payments and phone orders to ensure accurate financial transactions.
- Handled incoming calls and emails, providing timely responses and support.
- Filed paperwork and faxed documents to maintain organized records.
- Billed clients and collected on past due accounts to enhance cash flow.
- Established new accounts with specified terms to facilitate customer onboarding.
- Performed data entry tasks to preserve up-to-date information.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Oakside Audio Inc.
Fountain Valley
05.2011 - 01.2014
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed online orders accurately and efficiently to ensure timely delivery.
- Provided detailed information regarding products and services offered by company.
- Shipped packages using UPS, FedEx, and USPS to guarantee prompt service.
- Executed general office procedures including faxing, copying, emailing, and filing.
Customer Support Representative
The Walt Disney Company
Hollywood
03.2009 - 04.2011
- Moderated email and chat communications for Walt Disney Internet Groups in call center setting.
- Evaluated online activities to ensure safety of guests during gaming interactions.
- Participated in online game events, promoting Disney culture and community engagement.
Education
Some College (No Degree) -
Duarte High School
Duarte06-1998
Skills
- Effective communication skills
- Computer proficiency
- Intermediate Word and Excel
- Billing and accounts receivable
- Payment management and processing
- Data entry
- Client billing and inquiries
- Order management
- Complaint resolution
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
9200 Data Devices Corp.
02.2014 - 02.2025
Customer Service Representative
Oakside Audio Inc.
05.2011 - 01.2014
Customer Support Representative
The Walt Disney Company
03.2009 - 04.2011
Some College (No Degree) -
Duarte High School
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