Celia Aouameur
MONTREAL,QUEBEC
Summary
Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills.
Possesses strong background in education and leadership within academic environment. Skilled in developing and implementing programs that enhance student engagement and success. Looking to transition into new field, utilizing foundation in strategic planning and team leadership.
Overview
2025
2025
years of professional experience
Work History
SHIFT LEAD
STARBUCKS
11.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
CUSTOMER SERVICE REPRESENTATIVE
INDIGO BOOKS & MUSIC
09.2022 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Refurbished aisles and cleaned the various departments assigned all throughout the shift.
- Read and stayed up to date with current literary trends in order to be able to provide recommendations tailored to specific individuals. Held conversations in regards of various literary topics.
GENIUS ADMIN & SPECIALIST
APPLE
09.2019 - 08.2022
- Assisted the Genius and Technical Experts into operating smoothly in order to ensure the team met the high standards the company set.
- Ensured service parts stock remained variance free through counts and in depth investigations.
- Provided the team with strong problem solving skills and constant innovation in times of crisis while remaining composed and level headed.
- Covered the floor and made sure all customers are satisfied and content throughout the entirety of the interaction.
- Uncovered customer's needs through genuine interest towards the person in order to guide them towards the best product fit for them.
- Shared the excitement of the products offered and went the extra mile to make sure the customer received an experience unlike others.
- Through said actions, went the extra mile to turn passives and detractors as promoters and loyal Apple customers
THIRD KEY (SALES LEAD)
LITTLE BURGUNDY
- Took care of opening and closing the store.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintaining the top position for sales.
Education
DEC - Video Game Programming
LASALLE COLLEGE
MONTREALHigh School Diploma -
ANTOINE DE ST-EXUPERY
MONTREAL 02-2017
Skills
- Programming
- Critical thinking
- Stockroom management
- Customer retention
- Leadership
- Employee training
- Team motivation
- Conflict resolution
- Workplace safety
- Work delegation
- Rules enforcement
- Quality control
Languages
French
Native or Bilingual
English
Native or Bilingual
Interests
- Avid Reader
- Violin Player
- Administrator of multiple online communities, often with 50 members at a time
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate in order to promote said communities
- Creative Writing: member of various writing clubs and writes regularly throughout the week
Timeline
SHIFT LEAD
STARBUCKS
11.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
INDIGO BOOKS & MUSIC
09.2022 - 11.2023
GENIUS ADMIN & SPECIALIST
APPLE
09.2019 - 08.2022
THIRD KEY (SALES LEAD)
LITTLE BURGUNDY
DEC - Video Game Programming
LASALLE COLLEGE
High School Diploma -
ANTOINE DE ST-EXUPERY
Similar Profiles
Brooke HopwoodBrooke Hopwood
Barista at StarbucksBarista at Starbucks
Jennifer SchlossnagleJennifer Schlossnagle
Store Manager at StarbucksStore Manager at Starbucks
Jasmine FallonJasmine Fallon
Barista at StarbucksBarista at Starbucks