Celeste Sorg
Palmdale
Summary
Detail-oriented leader with expertise in order management and staff training. Recognized for enhancing workflow and maintaining high standards in customer service. Ready to leverage skills to drive operational success and exceed business goals.
Overview
2
2
years of professional experience
Work History
Drive Up & Go Shopper Lead
Vons
Lancaster, CA
08.2024 - Current
- Led daily Drive Up & Go operations, ensuring orders were completed accurately and on time
- Trained and supervised team members on order picking, substitutions, and curbside procedures
- Monitored workflow and prioritized orders to meet strict time deadlines during high-volume periods
- Resolved customer issues and handled substitutions with strong judgment and communication
- Maintained high standards for order accuracy, food quality, and customer satisfaction
- Coordinated with store departments to locate items and reduce out-of-stock issues
- Assisted with scheduling, task delegation, and maintaining team productivity
Floral Clerk
Vons
Lancaster, CA
09.2024 - Current
- Created floral arrangements for daily sales and special occasions
- Assisted customers with selections and custom orders
- Handled incoming orders and ensured timely fulfillment
- Organized inventory, displays, and workspace for efficiency
- Maintained flower quality and delivered strong customer service
General Merchandise Support Manager
Vons
Lancaster, CA
10.2024 - Current
- Led merchandise replenishment efforts to optimize inventory levels and improve product availability.
- Coordinated promotional displays and seasonal setups to drive sales and enhance customer engagement.
- Streamlined communication between departments to ensure timely updates on stock levels and product launches.
Customer Service Lead
Vons
Lancaster, CA
01.2025 - Current
- Supervised front-end operations to ensure efficient service and a positive customer experience
- Led and supported a team of associates during high-volume shifts
- Resolved customer complaints and complex issues with professionalism and quick decision-making
- Trained new employees on register systems, policies, and customer service standards
- Managed cash handling, overrides, and transaction accuracy
- Delegated tasks and monitored workflow to maintain productivity and organization
- Communicated with management and team members to keep operations running smoothly
Education
High School Diploma -
Highland High School
Palmdale, CA06.2024
Skills
- Cash handling
- Inventory control
- Order management
- Staffing oversight
- Sales
- Problem resolution
- Staff training
- Sales closing
- POS systems expert
- Strong work ethic
- Online order fulfillment
- Cross-selling techniques
Timeline
Customer Service Lead
Vons
01.2025 - Current
General Merchandise Support Manager
Vons
10.2024 - Current
Floral Clerk
Vons
09.2024 - Current
Drive Up & Go Shopper Lead
Vons
08.2024 - Current
High School Diploma -
Highland High School