Stacy Simon
Ottawa,ON
Summary
Results-oriented professional with over 10 years of experience in customer service and office administration across diverse sectors including hospitality, retail, financial services, and public office.
Overview
17
17
years of professional experience
Work History
E-Commerce Personal Shopper Team Lead
Save On Foods
Golden, British Columbia
10.2022 - 02.2026
- Trained new staff on e-commerce procedures and customer service standards to enhance team readiness.
- Resolved customer complaints promptly regarding e-commerce transactions, boosting retention and trust.
- Processed online orders with accuracy and efficiency to maintain operational flow.
- Collaborated with produce and grocery departments to streamline operations and improve service delivery.
Administrative Assistant
K'awat'si Fisheries
Port Hardy, British Columbia
10.2021 - 06.2022
- Assisted in preparing reports and presentations for internal meetings.
- Processed invoices and managed expenses related to office operations.
- Answered phone calls and emails to streamline business correspondence and enhance communication flow.
- Implemented efficient filing systems for easy access to information.
- Maintained inventory of office supplies and proactively placed orders to ensure uninterrupted office operations.
Customer Service Representative
CIBC
Port Hardy, British Columbia
10.2020 - 10.2021
- Administered daily cash drawer operations of over $10,000 while maintaining 100% accuracy.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Processed transactions accurately and efficiently using banking software systems.
- Maintained up-to-date knowledge of banking policies and regulations.
Front Desk Agent
Pemberton Valley Lodge
Pemberton, BC
10.2017 - 08.2020
- Managed guest check-ins and check-outs, ensuring accuracy and timely service.
- Coordinated room assignments and maintained accurate reservations system to optimize guest flow.
- Confirmed room readiness for arrivals through regular communication with housekeeping.
- Processed payments and addressed billing inquiries with high efficiency.
- Provided local information and recommendations that enhanced guest experiences.
Assistant Operations Clerk
Town Of Grimsby
Grimsby, ON
05.2015 - 10.2017
- Processed and organized documentation for public requests and inquiries.
- Assisted in maintaining inventory of office supplies and materials.
- Handled customer service inquiries with professionalism and accuracy.
- Managed filing systems that improved information accessibility for staff and stakeholders.
- Supported staff through administrative assistance and data entry tasks.
Hotel Front Desk Supervisor
Waterfront Hotel Downtown Burlington
Burlington, ON
07.2012 - 04.2015
- Oversaw front desk operations, ensuring timely and effective responses to guest needs in high-traffic environment.
- Trained and supervised front desk staff
- Resolved guest complaints and inquiries through effective communication skills.
- Scheduled staff shifts to maintain adequate front desk coverage at all times.
- Coordinated bookings for large groups, ensuring competitive room rates for events.
- Generated reports on occupancy rates, revenue, and customer satisfaction to inform strategic decisions.
Front Desk Night Auditor
Super 8 Grimsby
Grimsby, ON
08.2009 - 06.2012
- Managed front desk operations during overnight shifts, ensuring seamless guest experiences.
- Maintained accurate financial records and balanced nightly reports.
- Monitored security systems to ensure guest safety throughout night.
- Resolved challenging situations with customers or personnel, enhancing overall guest satisfaction.
- Assisted in training new staff on front desk procedures and policies.
Education
Advanced Diploma - Business Administration
Niagara College
Post-Degree Certificate - Event Management
Niagara College
Skills
- Customer service and support
- Cash handling
- Attention to detail
- Problem solving
- Conflict resolution
- Team leadership
- Written communication
- Multitasking
- Time management
- Training and development
Timeline
E-Commerce Personal Shopper Team Lead
Save On Foods
10.2022 - 02.2026
Administrative Assistant
K'awat'si Fisheries
10.2021 - 06.2022
Customer Service Representative
CIBC
10.2020 - 10.2021
Front Desk Agent
Pemberton Valley Lodge
10.2017 - 08.2020
Assistant Operations Clerk
Town Of Grimsby
05.2015 - 10.2017
Hotel Front Desk Supervisor
Waterfront Hotel Downtown Burlington
07.2012 - 04.2015
Front Desk Night Auditor
Super 8 Grimsby
08.2009 - 06.2012
Advanced Diploma - Business Administration
Niagara College
Post-Degree Certificate - Event Management
Niagara College