CECILIA SIN MAN LAU
Burnaby,Canada
Summary
To obtain a full-time position in the Early Childhood Education field where I can utilize my practical experience and leadership skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Leader
Stride Early Years
Burnaby, B.C
12.2023 - Current
- Support supervisor in overseeing classroom programs, ensuring alignment with educational standards.
- Engage with parents to address concerns and foster positive relationships.
- Lead program planning, designing activities to promote children’s cognitive, physical, and social-emotional development.
- Guide and teach children, providing mentorship to assistant staff.
- Coordinate daily operations, including resource allocation and staff collaboration.
- (on maternity leave)
Early Childhood Education Assistant
Puddle Splashers Childcare Society
Burnaby, B.C
06.2023 - 12.2023
- Implement effective classroom management strategies to create a safe and positive learning environment.
- Design and implement creative and engaging activities to promote children’s development.
- Support children in developing early literacy and numeracy skills through interactive games and exercises.
- Assist in preparing materials and resources for classroom instruction.
- Assist with daily routines, including mealtime, naptime, and transitioning time.
- Maintain a clean and organized classroom.
Casual ECE Assistant
Bee House Montessori Daycare Centre
Burnaby, B.C
03.2023 - 12.2023
- Collaborated within a dynamic team to implement Montessori principles.
- Facilitated age-appropriate activities fostering cognitive and social development.
- Contributed to daily routines, including mealtime and transitions.
- Maintained a positive and supportive learning environment.
- Engaged children in interactive experiences promoting growth and exploration.
- Strengthened passion for early childhood education and individualized learning.
Taxpayer Service Agent
Canada Revenue Agency, Government of Canada
10.2021 - 12.2022
- Active listening and answering phone calls in a contact center setting.
- Review and assist taxpayers on tax-related inquiries.
- CRA MyAccount access troubleshooting.
- Transfer or direct calls to the appropriate department.
- Experienced in Word, Excel, Outlook, Teams.
Dental Treatment Coordinator
Chrysalis Dental Centre
Burnaby, B.C
04.2020 - 10.2021
- Accurately maintained all patient records.
- Developed strong patient relations by providing the highest level of customer service.
- Reviewed treatment plans in detail and costs associated with each procedure.
- Communicated with other dental offices for referral information.
- Requested and reviewed blood work reports and communicated with physicians.
- Made patients feel comfortable with dental atmosphere and presented treatment plans.
- Worked in a team setting, meeting monthly production goals.
- Managed my own schedule in a timely manner.
- Provided childminding service while patients underwent dental procedures.
Senior Dental Administrator
The Dentists at Metrotown
Burnaby, B.C
02.2016 - 08.2019
- Scheduled and confirmed appointments.
- Answered phone calls and reminded patients for recall.
- Prepared and processed all insurance claims, estimates, and payments.
- Kept reception area clean and tidy.
- Accurately maintained all patient records.
- Trained new receptionists.
- Ensured all receptionists had completed their jobs properly before the end of the day.
- Assisted manager with scheduling all staff working schedules.
- Followed up on unresolved account balances to bring revenue in for the office.
- Kept good relationships with patients.
- Experienced in Dentrix software and EasyMarkit.
Dental Reception Team Leader
PG Dental Group
Vancouver, B.C
04.2015 - 02.2016
- Verified patient billing & insurance.
- Reviewed treatment plans in detail and costs associated with each procedure.
- Prepared and processed all insurance claims, treatment plans, and pre-determinations.
- Answered incoming calls and reminded patients for recall.
- Ensured proper scheduling of doctor and hygiene schedules.
- Managed front office operations, including ordering and restocking inventory.
- Closed out at the end of day, printed daily/monthly reports, and daily bank deposits.
- Processed dentist and staff payroll and managed accounts receivable and payable.
- Experienced in ClearDent Software.
Education
Early Childhood Education Post Basic - Infant and Toddler program
Capital College
Richmond, B.C08.2024
Early Childhood Education Certificate Program - undefined
Vancouver Career College
Burnaby, B.C11.2023
Responsible Adult in Childcare Certificate - undefined
BC Family Child Care Association
Burnaby, B.C01.2023
Completion of Dental Administration Program - undefined
BCIT
Burnaby, B.C11.2015
Global Make Up Artistry Diploma - undefined
Blanche MacDonald Centre
Vancouver, B.C06.2013
High School Diploma -
Windermere Secondary School
Vancouver, B.C06.2007
Skills
- Positive mindset and discipline
- Leadership and teamwork skills
- Time efficiency
- Communication and interpersonal skills
- Self-driven learner
- Responsibility and detail orientation
Certification
- Early Childhood Educator Infant and Toddler License
- Emergency Childcare First Aid & CPR Level B & AED
- Foodsafe certificate
Languages
Fluent in English, Cantonese, and Mandarin
Timeline
Program Leader
Stride Early Years
12.2023 - Current
Early Childhood Education Assistant
Puddle Splashers Childcare Society
06.2023 - 12.2023
Casual ECE Assistant
Bee House Montessori Daycare Centre
03.2023 - 12.2023
Taxpayer Service Agent
Canada Revenue Agency, Government of Canada
10.2021 - 12.2022
Dental Treatment Coordinator
Chrysalis Dental Centre
04.2020 - 10.2021
Senior Dental Administrator
The Dentists at Metrotown
02.2016 - 08.2019
Dental Reception Team Leader
PG Dental Group
04.2015 - 02.2016
Early Childhood Education Post Basic - Infant and Toddler program
Capital College
Early Childhood Education Certificate Program - undefined
Vancouver Career College
Responsible Adult in Childcare Certificate - undefined
BC Family Child Care Association
Completion of Dental Administration Program - undefined
BCIT
Global Make Up Artistry Diploma - undefined
Blanche MacDonald Centre
High School Diploma -
Windermere Secondary School