Cecilia Millson
London,ON
Summary
- Proven ability to provide high-quality frontline administrative support within a growing residential rental industry, managing a diverse range of responsibilities including customer inquiries, administrative coordination, information monitoring, and day-to-day operational support.
- Experienced in working effectively within a fast-paced, high-pressure environment, managing competing priorities with professionalism, resilience, and attention to detail while maintaining an efficient, responsive, and customer-focused administrative service.
Overview
14
14
years of professional experience
Work History
Residential Administrator
Sifton Properties Limited
London
03.2022 - Current
- Processed rental applications, ensuring compliance with documentation standards to support efficient tenant onboarding.
- Prepared and reviewed lease agreements with meticulous attention to detail.
- Maintained comprehensive and current records of tenancy documentation.
- Responded efficiently to inquiries from residents and prospective tenants, providing essential information.
- Balanced multiple priorities in dynamic environments while maintaining accuracy.
- Coordinated communication between residents, prospective tenants, and teams, enhancing property management operations.
- Oversaw incoming inquiries and correspondence, ensuring appropriate action was taken.
- Supported growth of residential rental portfolio through effective administrative assistance, fostering positive tenant relations.
Regional Operations Administrator
Northview Apartment REIT
London, Ontario
04.2016 - 11.2021
- Reviewed operational practices and recommended improvements to enhance efficiency and streamline procedures.
- Developed and communicated company processes to relevant personnel to enhance operational clarity.
- Liaised with finance and accounts payable to ensure timely and accurate invoice processing.
- Negotiated vendor contracts, coordinating pricing and delivery schedules to align with service requirements.
- Maintained detailed purchasing records, monitoring costs for accuracy and efficiency.
- Researched market trends, competitive pricing, and products to support informed purchasing and business decisions.
- Provided administrative support across a portfolio, maintaining precise records and documentation.
- Trained and mentored employees, enhancing team productivity and performance.
- Built relationships with customers, vendors, contractors, and internal stakeholders to foster collaboration and support operations.
Property Administrator
Greenwin, Inc.
London, Ontario
01.2013 - 04.2016
- Managed daily operations and administration of a residential property portfolio.
- Maintained accurate property and tenant records, ensuring compliance during internal and regulatory audits.
- Conducted regular inspections to identify deficiencies, coordinating necessary repairs and preventive maintenance.
- Coordinated tenant move-in and move-out processes, ensuring thorough documentation and seamless transitions.
- Prepared, edited, and maintained lease documentation and supporting tenancy records.
- Conducted credit and reference checks for prospective tenants and presented findings for management approval.
- Responded to inquiries from residents, owners, vendors, and stakeholders, and resolved issues through effective communication.
- Built strong relationships with property owners, residents, board members, contractors, and vendors.
- Prepared operational and financial reports for regional managers, facilitating informed decision-making.
Education
Bachelor of Science - Education
University of The Cordilleras
Baguio City, Philippines12-1999
Skills
Lease administration
- Tenant relations
- Compliance management
- Business systems expertise
- Tech management systems
- Microsoft Office proficiency
- Technical Skills
- Business systems expertise
Timeline
Residential Administrator
Sifton Properties Limited
03.2022 - Current
Regional Operations Administrator
Northview Apartment REIT
04.2016 - 11.2021
Property Administrator
Greenwin, Inc.
01.2013 - 04.2016
Bachelor of Science - Education
University of The Cordilleras