CHANTAL CHUNG
Edmonton,AB
Summary
Bilingual Professional with over 10 years of experience in various roles resolving product or service inquiries and offering cleaning and/or sanitation services, . Fluent in both English and French and detail oriented. Well-versed in catering to various individual needs, remaining calm in demanding situations, adapting well to new roles or responsibilities, and following through on resolutions. Eager to continue applying this expertise while gaining new skills towards building strong customer relationships and increasing customer engagement for a reputable organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Residential House Cleaner
Hosanna Living
12.2021 - 08.2024
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
- Maintained a high level of cleanliness in clients'' homes.
- Managed inventory of supplies and equipment, ensuring proper maintenance.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Exceeded client expectations to garner future services.
- Sanitized apartments after move-out or prior to move-in.
Bilingual Customer Service Representative
Lactalis Canada
01.2021 - 11.2022
- Received customer inquiries through inbound calls and emails and resolved them as required
- Forwarded unresolved issues to the appropriate department and issued complimentary coupons as necessary
- Entered orders manually and electronically and coordinated entries with scheduled order times.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
Bilingual Customer Service Representative
Nissan Canada Finance
01.2018 - 12.2021
- Accurately provided clients with information pertaining to their lease and/or loan
- Processed requests for date changes for payments
- Resolved customer concerns and complaints and referred unresolved cases to management.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Managed approximately 30 plus incoming calls, emails and faxes per day from customers and dealers.
Bilingual Customer Service/Remarketing Representative
Nissan Canada Finance
11.2011 - 01.2018
- Effectively managed a high volume of inbound and outbound calls in both English and French
- Defused volatile customer situations calmly and courteously
- Processed and prepared lease extensions
- Reminded customers of upcoming lease end dates.
Bilingual Customer Service Representative
Melmart Distributors
01.2012 - 01.2013
- Ordered flooring materials and assisted sales associates across Canada with orders
- Managed high call volumes with tact and professionalism
- Arranged warehouse orders for pickup and released goods in the warehouse to store drivers.
Bilingual Customer Service Representative
PDC Logistics
01.2011 - 11.2011
- Answered all inbound calls in a professional manner
- Placed and tracked orders for Yellow Pages directories
- Prepared credit card invoices and transactions.
Education
Ontario High School Diploma -
Cardinal Leger Secondary School
Brampton, ONMedical Office Administrator
Centennial College of Applied Arts And Technology
Scarborough, ON04.2025
Skills
- Flexible, organized, and self-motivated when working in a demanding, fast-paced environment
- Exceptional ability in demonstrating assertive workflow management
- Deep cleaning expertise
- Garbage and waste management
- Hospital grade sanitization
- Physically strong
- Excellent interpersonal skills with the ability to work with varying personalities
- Able to take direction, follow through on instruction, and complete tasks effectively and on time
- Quick learner, active listener, and proactive thinker
- Patient, ethical, dependable, and resourceful
- Excellent computer skills; proficient in using Microsoft Office, email applications, and Internet
Certification
- French as a Second Language Certificate
- Service Excellence Certificate
- Food Handler Certificate
Languages
English
Native or Bilingual
French
Native or Bilingual
Accomplishments
- 2x 1st place Winner for the Dufferin-Peel Catholic school board french speach competiton.
- Microsoft certificate
Timeline
Residential House Cleaner
Hosanna Living
12.2021 - 08.2024
Bilingual Customer Service Representative
Lactalis Canada
01.2021 - 11.2022
Bilingual Customer Service Representative
Nissan Canada Finance
01.2018 - 12.2021
Bilingual Customer Service Representative
Melmart Distributors
01.2012 - 01.2013
Bilingual Customer Service/Remarketing Representative
Nissan Canada Finance
11.2011 - 01.2018
Bilingual Customer Service Representative
PDC Logistics
01.2011 - 11.2011
Ontario High School Diploma -
Cardinal Leger Secondary School
Medical Office Administrator
Centennial College of Applied Arts And Technology
- French as a Second Language Certificate
- Service Excellence Certificate
- Food Handler Certificate
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