ALONA SHVYDKA
Summary
Dedicated and experienced hospitality professional with over 10 years of proven expertise in delivering exceptional customer service. Highly reliable, attentive, and diligent, I consistently exceed customer expectations. Possess a strong work ethic, capable of thriving both independently and within a collaborative team environment. Eager to contribute my skills and passion for hospitality to excel in any entry-level position in the Canadian hospitality and customer service industry.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Residential House Cleaner
Private Client
01.2023 - Current
- Completely organize, clean and sanitize kitchens, and straighten, clean and restock bathrooms
- Create spotless surfaces by dusting, sweeping, vacuuming and mopping
- Adhere to safety procedures, reducing 99% of health risks while deep cleaning problem areas in home
- Inspect and maintain all lighting fixtures, wash baseboards and clean under furniture
- Washed dishes and put away dry flat, table and glassware
- Laundered bedding and made up beds for clients.
Coffee Shop Attendant
Bronuts&Coffee
02.2023 - 08.2023
- Make prep and decorate donuts according to company prescriptions and food handling rules
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Operated register to process payments and collect cash payment for order totals
- Providing customer service onsite and by phone
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages
- Maintaining order and cleaning of workplace (sweeping, moping, dusting, dishwashing, sanitizing, plant watering, set up tables)
- Worked different stations to provide optimal coverage and meet production goals
- Trained new team members by relaying information on company procedures and safety requirements
- Evaluated customer needs and feedback to drive product and service improvements.
Inventory Associate
WIS International
03.2023 - 07.2023
- Completed physical inventory counts for clients of the company
- Managed inventory storage in clean and organized fashion
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Maintained inventory count, tracked usage, and documented variances.
Education
Bachelor of Accounting -
Academy of Statistics, Accounting And Audit
Kyiv, Ukraine07.2009
Skills
- Customer Service
- Сommunication
- Multi-tasking
- Ability to work in a fast-paced environment
- Flexible and reliable
- Attention to Details
- Problem Solving
- Food Handling and Safety
- Sales Skills
- Math Skills
- Organizational Skills
- Computer Skills
- Teamwork
- Capacity to learn
Languages
English
Professional Working
Polish
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Certification
- Cooking and Nutrition Classes - At present, Winnipeg
- WHMIS Training - February 2023, Winnipeg
- Food Handler Certification- February 2023, Winnipeg
- Customer Service and Loss Prevention Training- November 2022, Winnipeg
- First Aid and CPR Certification - November 2022, Winnipeg
Timeline
Inventory Associate
WIS International
03.2023 - 07.2023
Coffee Shop Attendant
Bronuts&Coffee
02.2023 - 08.2023
Residential House Cleaner
Private Client
01.2023 - Current
Bachelor of Accounting -
Academy of Statistics, Accounting And Audit
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