OLANREWAJU ALI
St Catharines,ON
Summary
Dynamic Client Relationship Manager with 10 years' experience in sales and service roles for financial organizations. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive and routine communications.
Overview
11
11
years of professional experience
Work History
Client Relationship Manager
Vetiva Funds Managers
01.2019 - 11.2023
- Fostered customer trust by resolving customer complaints and issues to improve satisfaction.
- Recommended new promotion and offers to clients and maintained solutions-oriented problem-solving for long-term client relationship.
- Managed accounts to retain existing relationships and grow share of business.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Collections Supervisor
Polybadan Microfinance Bank
01.2017 - 12.2018
- Prepared and delivered performance reviews of 10 collections agents to support continuous improvement of department.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Investigated and reviewed credit risks and collections.
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes 80% and collect invoices on or before due date.
- Visited premises of customers to directly collect overdue payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Provided backup to collection agents (collections representative) in between calls and correspondences.
Customer Service Collections Representative
Polybadan Microfinance Bank
08.2016 - 11.2017
- Addressed and resolved customer complaints and accounts issues and escalated to appropriate department.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
Loan Service Representative
Keystone Bank Limited
03.2014 - 04.2016
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
New Account Associate (Contract Staff)
Keystone Bank Limited
06.2012 - 07.2013
- Set up, updated and closed customer accounts in computer system.
- Answered customer emails, chats and telephone calls to respond to questions, provide details and resolve concerns.
- Maintained detailed documentation using digital platforms
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
Education
Post-Degree Certificate - Statistical Analysis
University of Ibadan [ARCIS}
07.2004
Post-Degree Certificate - Practical Computer
University of Ibadan [ARCIS}
Nigeria04.2002
Bachelor of Science - Accounting
University of Ado Ekiti
Nigeria01.2000
Skills
- Customer service and Client relations and Management
- Problem Solving
- Multitasking
- Product knowledge
- Technical proficiency
- Time management
Languages
English
Yoruba
References
Reference 1
Reference 2
Timeline
Client Relationship Manager
Vetiva Funds Managers
01.2019 - 11.2023
Collections Supervisor
Polybadan Microfinance Bank
01.2017 - 12.2018
Customer Service Collections Representative
Polybadan Microfinance Bank
08.2016 - 11.2017
Loan Service Representative
Keystone Bank Limited
03.2014 - 04.2016
New Account Associate (Contract Staff)
Keystone Bank Limited
06.2012 - 07.2013
Post-Degree Certificate - Statistical Analysis
University of Ibadan [ARCIS}
Post-Degree Certificate - Practical Computer
University of Ibadan [ARCIS}
Bachelor of Science - Accounting
University of Ado Ekiti
Similar Profiles
Zeeshan YounasZeeshan Younas
Relationship Executive at UBL Bank Funds ManagersRelationship Executive at UBL Bank Funds Managers
Siphesihle Charity NhlekoSiphesihle Charity Nhleko
Junior Architect (Part-time) at IMA architects and Project managersJunior Architect (Part-time) at IMA architects and Project managers
Kapildev VermaKapildev Verma
Head - Client Services at Marcellus Investment Managers Pvt LtdHead - Client Services at Marcellus Investment Managers Pvt Ltd