David A Olabode
Abbotsford,BC
Summary
Dynamic Client Relationship Manager with 5 years' experience in sales and service roles for Immigration Consulting organization. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive, and routine communications.
Overview
16
16
years of professional experience
Work History
Client Relationship Manager
PDE Consulting Limited
03.2019 - Current
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Implemented strategies for client retention, resulting in increased repeat business and referrals.
- Delivered presentations showcasing company offerings, effectively communicating value propositions to prospective clients.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Provided expert guidance on industry trends, helping clients make informed decisions about their investments in our products or services.
Non-Profit Director
The RCCG Jesus House
07.2008 - 09.2018
- Collaborated with external organizations on joint initiatives, maximizing impact through shared resources and expertise.
- Evaluated partnership opportunities critically by assessing alignment between potential collaborators'' missions/values/goals with those of our own organization.
- Managed budgets responsibly, aligning resources with strategic priorities while maintaining fiscal discipline.
- Mentored emerging leaders within the organization, cultivating a pipeline of talent for future leadership roles.
- Built strong community partnerships to support organizational goals and expand outreach efforts.
- Developed innovative programs addressing community needs, leading to improved outcomes for beneficiaries.
Education
No Degree - Immigration Law & Diplomacy
CDI College
Surrey, Canada11.2019
MBA - Project Management
Robert Gordon University
Aberdeen, Scotland03.2008
Bachelor of Science - Political Science
University of Jos
Jos, Nigeria08.2000
No Degree - Mass Communication
University of Jos
Jos, Nigeria07.1995
Skills
- Salesforce
- Business Development
- Client Retention Strategies
- Relationship cultivation and retention
- Consultative support
- Business growth strategies
- Relationship building and management
- Interpersonal and client communications
- Client satisfaction-driven
- Customer Engagement
- Schedule Management
- Up-selling and cross-selling techniques
- Conflict resolution skills
- Effective negotiation
- Problem-solving aptitude
- Customer Relations
- Research and due diligence
- Training and mentoring
- New Business Development
- Operations Management
- Sales Targeting
- Customer Service
- Professionalism
Languages
English
Full Professional
Timeline
Client Relationship Manager
PDE Consulting Limited
03.2019 - Current
Non-Profit Director
The RCCG Jesus House
07.2008 - 09.2018
No Degree - Immigration Law & Diplomacy
CDI College
MBA - Project Management
Robert Gordon University
Bachelor of Science - Political Science
University of Jos
No Degree - Mass Communication
University of Jos
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