Cathy Ward
North Vancouver,BC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Travel Consultant
Expedia Cruises
03.2023 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated fees.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
Floral Assistant/Wedding Planner Assistant
Whistler Wedding Planners Linda Marshall
03.2022 - Current
- Provided assistance in setting up floral displays at weddings, and other events to ensure seamless execution.
- Assisted lead florist with designing unique and creative floral displays for special events and occasions.
- Ensured optimal freshness of flowers through proper storage techniques, cutting stems at appropriate angles, and maintaining clean water sources in containers.
- Prepared potted plants and bouquets based on customer requirements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Enhanced client satisfaction by providing exceptional wedding planning assistance and support.
- Contributed to a positive work environment by maintaining a proactive attitude and strong organizational skills.
- Contributed to successful events by anticipating potential issues and proactively developing contingency plans to address them.
Garden Center Sales Associate
Garden Works
03.2019 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Travel Agency Manager
Expedia Cruises
09.2016 - 12.2022
- Developed strong relationships with vendors for better travel deals and more options for clients.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
- Stayed up-to-date on industry trends and developments, ensuring the agency remained competitive in the market.
- Organized staff training sessions to improve product knowledge and enhance sales techniques.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Parkland Secondary School
North Saanich, BCSkills
- Workspace maintenance
- Customer Support
- Event Coordination Experience
- Point of sale system
- Floral and plant knowledge
- Floral shop assistance
- Teamwork and Collaboration
Timeline
Travel Consultant
Expedia Cruises
03.2023 - Current
Floral Assistant/Wedding Planner Assistant
Whistler Wedding Planners Linda Marshall
03.2022 - Current
Garden Center Sales Associate
Garden Works
03.2019 - 12.2023
Travel Agency Manager
Expedia Cruises
09.2016 - 12.2022
High School Diploma -
Parkland Secondary School
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