Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Pharah Mohamed

Toronto

Summary

Adaptable and driven professional skilled in multitasking, communication and problem solving. Thrives in fast-paced environments while maintaining a calm and positive demeanor. Committed to delivering exceptional results and ensuring smooth operations.

Overview

14
14
years of professional experience

Work History

Travel Consultant

American Express Platinum Travel
Toronto, ON
07.2024 - Current
  • Managed a high volume of complex travel requests for Platinum and Centurion card members in a fast-paced environment.
  • Worked alongside airline partners to resolve complex ticketing issues, rebook flights and accommodate last-minute itinerary changes.
  • Resolved urgent travel issues, last minute changes, and cancellations with speed and professionalism.
  • Utilized GDS (Global Distribution System) to efficiently book, modify, and optimize travel plans.
  • Provided expert advice on airline loyalty programs, fare rules, and international travel regulations.

Senior Collections Officer(Remote)

Integrated Financial Technologies
British Columbia
11.2020 - 11.2023
  • Maintained high volume of calls and met demands of busy and productive group.
  • Assisted over 500+ Delinquent customer accounts restoring credit history and bringing accounts up to date through negotiation tactics.
  • Managed Late Stage Accounts [90+ days]
  • Issued Demand Letters
  • Worked alongside third company bailiff company in repossession claims.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions

Auto Adjuster

FCA Insurance Brokers
Toronto, ON
08.2016 - 10.2020
  • Issued payouts to over 200 claimants.
  • Kept current on insurance regulations, laws, policies and procedures.
  • Documented all findings in concise reports.
  • Negotiated with claimants to settle claims.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.

Collection Officer

Teleperformance Canada
Toronto
02.2014 - 01.2018
  • Negotiated payment plans and schedules that suit client customer financial situation
  • Prepared statements/letters to be given to credit departments and banks when customer fails to meet payment obligations
  • Organized PowerPoint presentations, and trained employees by preparing them for their roles and education on company specifics.

Administrative Assistant

RE/MAX Excel Realty Ltd
01.2011 - 05.2016
  • Answered & directed incoming calls appropriately by providing point of need assistance to agents ensuring customers' needs are met efficiently
  • Prepared, processed and sent commission cheques
  • Followed up and collected outstanding documents from agents. Corresponded with agents, brokerages, builders and lawyers

Education

Assaulted Women's And Children's Advocacy

George Brown College
Toronto, ON
05.2015

Skills

  • Excellent Customer Service & Interpersonal skills
  • Punctual Time Management
  • Active Listening
  • Auto Insurance Claims Handling Experience
  • SalesForce, ERP, Zendesk, Workspace, Sabre Experience
  • Problem-Solving
  • Stress Management
  • Crisis Management
  • Excellent Organization
  • Computer Proficiency (Data Entry/ MS Excel, MS Office experience)
  • Decision-Making
  • Empathy & Calmness
  • Attention to Detail
  • Excellent Critical Thinking
  • Team Collaboration
  • Superb Multitasking
  • Excellent Cross Selling/Up Selling
  • Early-Late Stage Financial Collections experience
  • Negotiation
  • Advanced Keyboarding skills
  • Curating/Event planning
  • Video-Editing
  • B2B Experience
  • Superior Skip Tracing Skills

Additional Information

  • Podcast & Panel Discussion Curator: Developed and hosted thought-provoking discussions on controversial issues about a variety of different topics. Curated engaging topics, secured guest speakers, and moderated panel discussions to foster open dialogue and diverse perspectives.
  • James Lee Foundation Scholarship (2017) George Brown College : Recognizing and rewarding creative talent from across Canada.

Timeline

Travel Consultant

American Express Platinum Travel
07.2024 - Current

Senior Collections Officer(Remote)

Integrated Financial Technologies
11.2020 - 11.2023

Auto Adjuster

FCA Insurance Brokers
08.2016 - 10.2020

Collection Officer

Teleperformance Canada
02.2014 - 01.2018

Administrative Assistant

RE/MAX Excel Realty Ltd
01.2011 - 05.2016

Assaulted Women's And Children's Advocacy

George Brown College
Pharah Mohamed