Pharah Mohamed
Toronto
Summary
Adaptable and driven professional skilled in multitasking, communication and problem solving. Thrives in fast-paced environments while maintaining a calm and positive demeanor. Committed to delivering exceptional results and ensuring smooth operations.
Overview
14
14
years of professional experience
Work History
Travel Consultant
American Express Platinum Travel
07.2024 - Current
- Managed a high volume of complex travel requests for Platinum and Centurion card members in a fast-paced environment.
- Worked alongside airline partners to resolve complex ticketing issues, rebook flights and accommodate last-minute itinerary changes.
- Resolved urgent travel issues, last minute changes, and cancellations with speed and professionalism.
- Utilized GDS (Global Distribution System) to efficiently book, modify, and optimize travel plans.
- Provided expert advice on airline loyalty programs, fare rules, and international travel regulations.
Senior Collections Officer(Remote)
Integrated Financial Technologies
11.2020 - 11.2023
- Maintained high volume of calls and met demands of busy and productive group.
- Assisted over 500+ Delinquent customer accounts restoring credit history and bringing accounts up to date through negotiation tactics.
- Managed Late Stage Accounts [90+ days]
- Issued Demand Letters
- Worked alongside third company bailiff company in repossession claims.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions
Auto Adjuster
FCA Insurance Brokers
08.2016 - 10.2020
- Issued payouts to over 200 claimants.
- Kept current on insurance regulations, laws, policies and procedures.
- Documented all findings in concise reports.
- Negotiated with claimants to settle claims.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Collection Officer
Teleperformance Canada
02.2014 - 01.2018
- Negotiated payment plans and schedules that suit client customer financial situation
- Prepared statements/letters to be given to credit departments and banks when customer fails to meet payment obligations
- Organized PowerPoint presentations, and trained employees by preparing them for their roles and education on company specifics.
Administrative Assistant
RE/MAX Excel Realty Ltd
01.2011 - 05.2016
- Answered & directed incoming calls appropriately by providing point of need assistance to agents ensuring customers' needs are met efficiently
- Prepared, processed and sent commission cheques
- Followed up and collected outstanding documents from agents. Corresponded with agents, brokerages, builders and lawyers
Education
Assaulted Women's And Children's Advocacy
George Brown College
Toronto, ON05.2015
Skills
- Excellent Customer Service & Interpersonal skills
- Punctual Time Management
- Active Listening
- Auto Insurance Claims Handling Experience
- SalesForce, ERP, Zendesk, Workspace, Sabre Experience
- Problem-Solving
- Stress Management
- Crisis Management
- Excellent Organization
- Computer Proficiency (Data Entry/ MS Excel, MS Office experience)
- Decision-Making
- Empathy & Calmness
- Attention to Detail
- Excellent Critical Thinking
- Team Collaboration
- Superb Multitasking
- Excellent Cross Selling/Up Selling
- Early-Late Stage Financial Collections experience
- Negotiation
- Advanced Keyboarding skills
- Curating/Event planning
- Video-Editing
- B2B Experience
- Superior Skip Tracing Skills
Additional Information
- Podcast & Panel Discussion Curator: Developed and hosted thought-provoking discussions on controversial issues about a variety of different topics. Curated engaging topics, secured guest speakers, and moderated panel discussions to foster open dialogue and diverse perspectives.
- James Lee Foundation Scholarship (2017) George Brown College : Recognizing and rewarding creative talent from across Canada.
Timeline
Travel Consultant
American Express Platinum Travel
07.2024 - Current
Senior Collections Officer(Remote)
Integrated Financial Technologies
11.2020 - 11.2023
Auto Adjuster
FCA Insurance Brokers
08.2016 - 10.2020
Collection Officer
Teleperformance Canada
02.2014 - 01.2018
Administrative Assistant
RE/MAX Excel Realty Ltd
01.2011 - 05.2016
Assaulted Women's And Children's Advocacy
George Brown College
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